Sr Laboratory Information System Officer

Woodlands Hospital; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading healthcare facility in Singapore is seeking a Senior Laboratory Information System Officer to provide technical and administrative support to Laboratory Medicine and Pathology. The ideal candidate will possess strong knowledge of laboratory information systems and support the management team in implementing and overseeing policies. Responsibilities include training staff, troubleshooting IT issues, and maintaining the laboratory's information systems. This role is crucial for ensuring the efficient operation of the laboratory's processes.

Qualifications

• Good operating knowledge of laboratory information systems and related software.
• Experience in optimising information systems for laboratory performance.
• Ability to conduct training and competency assessments.

Responsibilities

• Provide technical support to all laboratory sections during IT breakdowns.
• Maintain the laboratory intranet website and in-house applications.
• Ensure compliance with policies and assist in incident investigations.

Skills

Laboratory Information System knowledge

Technical support skills

Problem-solving

Training and supervision

Job description

Sr Laboratory Information System Officer

Family Group: Allied Health

The Senior Laboratory Information System Officer (LISO) role provides technical and administrative information technology support to Laboratory Medicine and Pathology. The Senior Laboratory Information System Officer supports the laboratory management team to implement organisational and departmental policies, and oversee the total test process (pre‑analytical, analytical and post‑analytical).

Major Duties & Responsibilities

Specific

• Have a good operating knowledge of laboratory information system, equipment software, and other software used in laboratory.
• Optimise information systems to support laboratory team to meet performance indicators.
• Assist in the implementation and maintenance of the laboratory information system (LIS), including test reconciliation from various interfaces.
• Provide support to all laboratory sections to meet the expected turn‑around‑time including technical help during IT breakdown and downtime.
• Ensure that personnel comply with policies, work instructions and guidelines, and work with Laboratory Manager and reporting officers on disciplinary measures.
• Ensure that all incidents regarding IT system are reported, assist in investigation of incidents, and implement corrective and preventive actions.
• Maintain laboratory intranet website, dashboard, and in‑house development software or applications in good working condition.
• Provide training, competency assessment, and supervision of medical laboratory technologists and medical officers (where applicable).
• Write and review documents, including policies, work instructions, bench guides and forms.
• Identify and trouble‑shoot major issues, and make decisions on whether escalation to Laboratory Manager and Head of Service is required.

General

• Perform duties in a professional manner, commensurate with academic and technical skills and training.
• Adhere to laws, regulations, and hospital procedures and policies.
• Uphold the visions and practices of Woodlands Health.
• Fulfil continuing medical education requirements.
• Participate in quality improvement programmes.
• Perform any other duties as directed by the Laboratory Manager.