Sr Asst Manager, Training & Quality Improvement (1-year contract)

Tan Tock Seng Hospital; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Tan Tock Seng Hospital in Singapore is seeking a Senior Assistant Manager, Training & Quality Improvement to strengthen organisational capability in quality improvement, patient safety and continuous learning. You will work with clinical and operational teams to translate priorities into practical improvements that deliver meaningful outcomes.

The role involves designing training programmes, coaching QI projects, applying PDSA and FMEA, analysing data, and building dashboards.

Qualifications

• At least 5 years of relevant experience in healthcare, quality improvement, patient safety, operations or training.
• Experience in facilitating quality improvement projects and/or conducting training and workshops.
• Knowledge of QI methodologies will be advantageous.

Responsibilities

• Design and deliver training programmes, workshops and learning initiatives on quality improvement and patient safety.
• Facilitate and coach quality improvement projects across departments, identifying problems, analysing root causes and measuring outcomes.
• Apply improvement methodologies such as PDSA, FMEA and root cause analysis.
• Partner with Heads of Department and clinical leaders to identify opportunities to improve safety and quality.
• Analyse quality and performance data to identify trends and translate insights into recommendations.
• Develop and maintain training resources, QI toolkits and dashboards.
• Support culture-building activities like learning forums and QI showcases.
• Evaluate impact and sustainability of improvement initiatives and share best practices.
• Support clinical governance, audit and accreditation initiatives where required.
• Explore digitalisation, automation and AI to enhance quality monitoring and training.

Skills

Project management

Stakeholder engagement

Data analysis

Data visualization

Interpersonal skills

People management

Decision making

Problem solving

Quality improvement methodologies

Education

Degree in Healthcare, Life Sciences, Engineering, Communications or related disciplines

Job description

We are looking for a dynamic and motivated Senior Assistant Manager, Training & Quality Improvement to join our team.

In this role, you will play a key part in strengthening organisational capability in quality improvement, patient safety and continuous learning. You will work closely with clinical, and operational teams to translate quality and safety priorities into practical improvements that deliver meaningful and sustainable outcomes.

• Build quality improvement capability by designing and delivering training programmes, workshops and learning initiatives on quality improvement, patient safety and related topics.
• Facilitate and coach quality improvement projects across departments, supporting teams in identifying problems, analysing root causes, developing solutions and measuring outcomes.
• Apply appropriate improvement methodologies such as PDSA, FMEA, root cause analysis and other quality improvement tools.
• Partner with Heads of Department, clinical leaders and frontline teams to identify opportunities to improve quality and patient safety.
• Analyse quality and performance data to identify trends, gaps and opportunities for improvement, and translate insights into actionable recommendations.
• Develop and maintain training resources, QI toolkits, dashboards and other capability-building materials.
• Support initiatives that strengthen a positive patient safety and continuous improvement culture, including learning forums, QI showcases and engagement activities.
• Evaluate the impact and sustainability of improvement initiatives and facilitate the sharing and spread of successful practices.
• Support relevant clinical governance, audit, accreditation and regulatory initiatives where required.
• Explore opportunities to leverage digitalisation, automation and AI to enhance quality monitoring, training and improvement processes.
• Take on organisation-wide projects and other strategic initiatives as assigned.

EDUCATION

• Degree in Healthcare, Life Sciences, Engineering, Communications or related disciplines.

Experience

• At least 5 years of relevant experience , advantageous to have prior experience in healthcare, quality improvement, patient safety, operations or training.
• Experience in facilitating quality improvement projects and/or conducting training and workshops .
• Knowledge of QI methodologies will be advantageous.
• Experience in healthcare is advantageous.

Skills Required

• Project management and stakeholder engagement.
• Data analysis and visualisation.
• Strong interpersonal and communication skills, good stakeholder engagement and people management skills.
• Meticulous and proactive.
• Good decision making and problem-solving skills.
• Certification in the relevant quality improvement methodologies will be an advantage.