Manager, Quality & Training

Caregiving Welfare Association; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Caregiving Welfare Association in Singapore seeks a Manager, Quality & Training to lead our quality management system, policies, procedures and risk controls while designing and delivering training for staff and volunteers to ensure high-standard services.

You will oversee SOPs, audits, and training curricula, collaborate with department heads, and drive continuous improvement through structured evaluation and reporting.

Qualifications

• 5+ years in quality management, compliance or learning & development in healthcare or social services.
• Knowledge of risk management frameworks and audit processes.
• Experience designing training for non-clinical or paraprofessional teams.
• Strong documentation and process-writing skills.
• Ability to work across teams and drive buy-in beyond compliance.

Responsibilities

• Own and maintain SOP library across all service lines, ensuring current and fit-for-purpose content.
• Maintain organisational risk register, track mitigations and escalate significant risks.
• Plan and conduct internal audits and coordinate external and funder audits.
• Investigate service quality issues and translate learnings into improvements.
• Report quality, audit and risk matters to senior management.
• Design and deliver onboarding and ongoing training for staff and volunteers.
• Build and maintain a training curriculum with tracking of completion.
• Assess training effectiveness through competency checks and feedback.
• Work with other department heads to address skill gaps through targeted training.
• Maintain accurate training records to support reporting.

Skills

Quality management

Compliance

Learning & development

Risk management

Audit processes

Training design

Documentation

Stakeholder communication

Job description

Position Summary

We are looking for a Manager, Quality & Training to lead our quality management system and strengthen the skills of our people. This role owns our policies, procedures and risk management practices, and designs and delivers training so that our staff, community caregiver volunteers and other volunteers consistently deliver services to a high standard.

Key Responsibilities

Quality & Governance

• Own and maintain our library of standard operating procedures across all service lines, keeping them current and fit for purpose through regular review cycles.
• Maintain our organisational risk register, tracking mitigation actions and escalating significant risks to senior management.
• Plan and conduct internal audits of our policies and procedures, and coordinate external and funder audits, managing any resulting action items through to closure.
• Investigate service quality issues and translate learnings into improved procedures and controls.
• Report regularly on quality, audit and risk matters to senior management.

Training & Competency

• Design and deliver onboarding and ongoing training for staff and volunteers, tailored to their roles and the standards expected of them.
• Build and maintain a training curriculum covering mandatory, refresherand specialised training, with tracking of completion.
• Assess training effectiveness through competency checks, observation and feedback, and refine content accordingly.
• Work with other department heads to identify skill gaps in service delivery and address them through targeted training.
• Maintain accurate training records to support reporting requirements.

Requirements

• 5+years of experience in quality management, compliance, or learning & development, ideally in healthcare, eldercare, or the social service sector.
• Working knowledge of risk management frameworks and audit processes; experience with social service or charity governance is an advantage.
• Experience designing training for non-clinical or paraprofessional teams.
• Strong documentation and process-writing skills.
• Able to work well across teams and communicate quality and risk matters clearly, while building buy-in rather than acting purely as a compliance function.