Assistant Manager / Senior Executive, Outcome & Experience Office (ONE)

Singapore General Hospital Pte Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore General Hospital Pte Ltd. is seeking a proactive, analytical professional to support planning, implementation, evaluation, and promotion of patient experience initiatives.

You will drive patient-centred care through data analytics, project coordination, stakeholder engagement, grant administration, and secretariat support. The role involves data analysis of patient feedback, governance of PX funds, cross-department project coordination, and developing engaging content to promote PX

Qualifications

• Bachelor's degree in Healthcare Administration, Healthcare Management, Business Administration, Data Analytics, Statistics, Public Health, or Communications.
• Relevant experience in healthcare operations, patient experience management, data analytics, project management, process improvement, communications, or related fields will be advantageous.
• Proficiency in Microsoft Excel and data visualisation tools such as Tableau and Power BI.
• Experience in patient feedback analysis, survey design, customer/patient experience management, or quality improvement initiatives is preferred.
• Experience in content development, digital communications, or marketing within healthcare or similar professional environments will be advantageous.
• Knowledge of healthcare processes, clinical workflows, patient journey mapping, and quality improvement methodologies is a plus.

Responsibilities

• Collect, analyse, and synthesize patient feedback from multiple touchpoints to identify trends, opportunities, and improvement priorities.
• Generate actionable insights and recommendations to support organisational decision‑making and enhance patient experience outcomes.
• Manage the administration of the Patient Experience (PX) Rapid Response Fund, including application processing, evaluation coordination, applicant communications, financial tracking, compliance monitoring, and reporting.
• Coordinate and support patient experience transformation projects across departments.
• Develop project plans, monitor implementation progress, track milestones, and facilitate stakeholder engagement to ensure successful delivery of improvement initiatives.
• Develop engaging patient stories, communication materials, marketing collateral, and digital content to promote patient experience initiatives.
• Support organisational communications and increase awareness of PX programmes and achievements.
• Build and maintain strong working relationships with clinical, operational, and administrative stakeholders.
• Serve as a liaison between departments, committees, and external partners to support the implementation of patient experience strategies and continuous improvement efforts.
• Develop, maintain, and enhance patient experience dashboards, reports, and performance metrics.
• Present data‑driven insights to support monitoring, evaluation, and evidence‑based decision‑making by senior leadership and governance committees.
• Plan and coordinate patient experience events, workshops, campaigns, and outreach activities.
• Develop promotional materials and communications that foster staff engagement and reinforce patient‑centred care principles.
• Provide comprehensive secretariat and administrative support for patient experience committees and workgroups.
• Coordinate meetings, prepare agendas and papers, manage documentation, record minutes, monitor follow‑up actions, and facilitate stakeholder communications.

Skills

Excel

Tableau

Power BI

Data analytics

Project coordination

Stakeholder engagement

Communications

Education

Healthcare Administration

Healthcare Management

Business Administration

Data Analytics

Statistics

Public Health

Communications

Tools

Excel

Tableau

Power BI

Job description

We are seeking a proactive and analytical individual to support the planning, implementation, evaluation, and promotion of patient experience initiatives across the organisation. The successful candidate will play a key role in driving patient-centred care through data analytics, project coordination, stakeholder engagement, communications, grant administration, and secretariat support.

Key responsibilities include:

Patient Experience Data Analysis

• Collect, analyse, and synthesise patient feedback from multiple touchpoints to identify trends, opportunities, and improvement priorities.

• Generate actionable insights and recommendations to support organisational decision‑making and enhance patient experience outcomes.

Grant Administration

• Manage the administration of the Patient Experience (PX) Rapid Response Fund, including application processing, evaluation coordination, applicant communications, financial tracking, compliance monitoring, and reporting.

• Support the effective governance and allocation of funding to patient experience initiatives.

Transformation Project Support

• Coordinate and support patient experience transformation projects across departments.

• Develop project plans, monitor implementation progress, track milestones, and facilitate stakeholder engagement to ensure successful delivery of improvement initiatives.

Communications and Content Development

• Develop engaging patient stories, communication materials, marketing collateral, and digital content to promote patient experience initiatives.

• Support organisational communications and increase awareness of PX programmes and achievements.

Stakeholder Engagement and Collaboration

• Build and maintain strong working relationships with clinical, operational, and administrative stakeholders.

• Serve as a liaison between departments, committees, and external partners to support the implementation of patient experience strategies and continuous improvement efforts.

Data Analytics and Reporting

• Develop, maintain, and enhance patient experience dashboards, reports, and performance metrics.

• Present data‑driven insights to support monitoring, evaluation, and evidence‑based decision‑making by senior leadership and governance committees.

Event Management and Outreach

• Plan and coordinate patient experience events, workshops, campaigns, and outreach activities.

• Develop promotional materials and communications that foster staff engagement and reinforce patient‑centred care principles.

Secretariat Support

• Provide comprehensive secretariat and administrative support for patient experience committees and workgroups.

• Coordinate meetings, prepare agendas and papers, manage documentation, record minutes, monitor follow‑up actions, and facilitate stakeholder communications.

Job Requirements

• Bachelor's degree in Healthcare Administration, Healthcare Management, Business Administration, Data Analytics, Statistics, Public Health, Communications, or a related discipline.

• Relevant experience in healthcare operations, patient experience management, data analytics, project management, process improvement, communications, or related fields will be advantageous.

• Proficiency in Microsoft Excel and data visualisation tools such as Tableau and Power BI.

• Experience in patient feedback analysis, survey design, customer/patient experience management, or quality improvement initiatives is preferred.

• Experience in content development, digital communications, or marketing within healthcare or similar professional environments will be advantageous.

• Knowledge of healthcare processes, clinical workflows, patient journey mapping, and quality improvement methodologies is a plus.

Personal Attributes

• Strong analytical and problem‑solving skills, with the ability to translate data and patient feedback into actionable insights and recommendations.

• Excellent communication and interpersonal skills, with the ability to engage and collaborate effectively with stakeholders at all levels.

• Strong project coordination and organisational skills, with the ability to manage multiple priorities and deadlines.

• Creative and strategic mindset with strong content development and communication capabilities.

• Detail‑oriented and organised, with strong reporting and administrative skills.

• Self‑motivated, adaptable, and able to work independently as well as collaboratively in a fast‑paced environment.

• Passionate about patient‑centred care and committed to driving continuous improvement and service excellence