Quality Improvement & Training Lead – Healthcare (1-Year Contract)

NHG Health; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Tan Tock Seng Hospital is seeking a Senior Assistant Manager, Training & Quality Improvement for a 1-year contract. You will strengthen organisational capability in quality improvement, patient safety and continuous learning, working with clinical and operational teams to translate priorities into practical improvements.

You will design and deliver training, facilitate QI projects, apply PDSA, FMEA and root-cause analysis, analyze data, and develop dashboards to drive sustainable outcomes across

Qualifications

• Minimum 5 years of relevant experience in healthcare, quality improvement, patient safety, operations or training.
• Experience facilitating quality improvement projects and/or conducting training/workshops.
• Knowledge of QI methodologies will be advantageous.
• Experience in healthcare is advantageous.

Responsibilities

• Build quality improvement capability by designing and delivering training programmes, workshops and learning initiatives on quality improvement, patient safety and related topics.
• Facilitate and coach quality improvement projects across departments, supporting teams in identifying problems, analysing root causes, developing solutions and measuring outcomes.
• Apply appropriate improvement methodologies such as PDSA, FMEA, root cause analysis and other quality improvement tools.
• Partner with Heads of Department, clinical leaders and frontline teams to identify opportunities to improve quality and patient safety.
• Analyse quality and performance data to identify trends, gaps and opportunities for improvement, and translate insights into actionable recommendations.
• Develop and maintain training resources, QI toolkits, dashboards and other capability-building materials.
• Support initiatives that strengthen a positive patient safety and continuous improvement culture, including learning forums, QI showcases and engagement activities.
• Evaluate the impact and sustainability of improvement initiatives and facilitate the sharing and spread of successful practices.
• Support relevant clinical governance, audit, accreditation and regulatory initiatives where required.
• Explore opportunities to leveragedigitalisation, automation and A I to enhance quality monitoring, training and improvement processes.
• Take on organisation-wide projects and other strategic initiatives as assigned.

Skills

Project management

Stakeholder engagement

Data analysis

Data visualization

Communication skills

People management

Attention to detail

Decision making

Problem solving

QI methodologies

Education

Degree in Healthcare, Life Sciences, Engineering or related

Job description

Tan Tock Seng Hospital is seeking a Senior Assistant Manager, Training & Quality Improvement for a 1-year contract. You will strengthen organisational capability in quality improvement, patient safety and continuous learning, working with clinical and operational teams to translate priorities into practical improvements.

You will design and deliver training, facilitate QI projects, apply PDSA, FMEA and root-cause analysis, analyze data, and develop dashboards to drive sustainable outcomes across