Sr Asst Manager, Training & Quality Improvement (1-year contract)

NHG Health; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Tan Tock Seng Hospital is seeking a Senior Assistant Manager, Training & Quality Improvement for a 1-year contract. You will strengthen organisational capability in quality improvement, patient safety and continuous learning, working with clinical and operational teams to translate priorities into practical improvements.

You will design and deliver training, facilitate QI projects, apply PDSA, FMEA and root-cause analysis, analyze data, and develop dashboards to drive sustainable outcomes across

Qualifications

• Minimum 5 years of relevant experience in healthcare, quality improvement, patient safety, operations or training.
• Experience facilitating quality improvement projects and/or conducting training/workshops.
• Knowledge of QI methodologies will be advantageous.
• Experience in healthcare is advantageous.

Responsibilities

• Build quality improvement capability by designing and delivering training programmes, workshops and learning initiatives on quality improvement, patient safety and related topics.
• Facilitate and coach quality improvement projects across departments, supporting teams in identifying problems, analysing root causes, developing solutions and measuring outcomes.
• Apply appropriate improvement methodologies such as PDSA, FMEA, root cause analysis and other quality improvement tools.
• Partner with Heads of Department, clinical leaders and frontline teams to identify opportunities to improve quality and patient safety.
• Analyse quality and performance data to identify trends, gaps and opportunities for improvement, and translate insights into actionable recommendations.
• Develop and maintain training resources, QI toolkits, dashboards and other capability-building materials.
• Support initiatives that strengthen a positive patient safety and continuous improvement culture, including learning forums, QI showcases and engagement activities.
• Evaluate the impact and sustainability of improvement initiatives and facilitate the sharing and spread of successful practices.
• Support relevant clinical governance, audit, accreditation and regulatory initiatives where required.
• Explore opportunities to leveragedigitalisation, automation and A I to enhance quality monitoring, training and improvement processes.
• Take on organisation-wide projects and other strategic initiatives as assigned.

Skills

Project management

Stakeholder engagement

Data analysis

Data visualization

Communication skills

People management

Attention to detail

Decision making

Problem solving

QI methodologies

Education

Degree in Healthcare, Life Sciences, Engineering or related

Job description

Sr Asst Manager, Training & Quality Improvement (1-year contract)

Institution: Tan Tock Seng Hospital

Family Group: Administration

We are looking for a dynamic and motivatedSenior Assistant Manager, Training & Quality Improvementto join our team.

In this role, you will play a key part in strengthening organisational capability inquality improvement, patient safety and continuous learning. You will work closely with clinical, and operational teams to translate quality and safety priorities into practical improvements that deliver meaningful and sustainable outcomes.

• Build quality improvement capabilityby designing and delivering training programmes, workshops and learning initiatives on quality improvement, patient safety and related topics.
• Facilitate and coach quality improvement projectsacross departments, supporting teams in identifying problems, analysing root causes, developing solutions and measuring outcomes.
• Apply appropriate improvement methodologies such asPDSA, FMEA, root cause analysis and other quality improvement tools.
• Partner with Heads of Department, clinical leaders and frontline teams to identify opportunities to improvequality and patient safety.
• Analyse quality and performance data to identify trends, gaps and opportunities for improvement, and translate insights into actionable recommendations.
• Develop and maintaintraining resources, QI toolkits, dashboards and other capability-building materials.
• Support initiatives that strengthen apositive patient safety and continuous improvement culture, including learning forums, QI showcases and engagement activities.
• Evaluate the impact and sustainability of improvement initiatives and facilitate the sharing and spread of successful practices.
• Support relevantclinical governance, audit, accreditation and regulatory initiativeswhere required.
• Explore opportunities to leveragedigitalisation, automation and AIto enhance quality monitoring, training and improvement processes.
• Take on organisation-wide projects and other strategic initiatives as assigned.

EDUCATION

• Degree in Healthcare, Life Sciences, Engineering, Communications or related disciplines.

EXPERIENCE

• At least 5 years of relevant experience , advantageous to have prior experience in healthcare, quality improvement, patient safety, operations or training.
• Experience in facilitating quality improvement projects and/or conducting training and workshops .
• Knowledge of QI methodologies will be advantageous.
• Experience in healthcare is advantageous.

Skills Required

• Project management and stakeholder engagement.
• Data analysis and visualisation.
• Strong interpersonal and communication skills, good stakeholder engagement and people management skills.
• Meticulous and proactive.
• Good decision making and problem-solving skills.
• Certification in the relevant quality improvement methodologies will be an advantage.