Specialist Clinic Assistant — Patient Care & Operations

FULLERTON HEALTHCARE GROUP PTE. LIMITED; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

Fullerton Healthcare Group Pte. Limited in Singapore seeks a dedicated Specialist Clinic Administrative Assistant to ensure smooth operations and deliver high-quality patient care support.

The role encompasses clinical administrative tasks, patient registration, appointment management, billing, and insurance coordination within a private healthcare setting. You will collaborate with clinicians and insurers to enable seamless patient experiences.

Qualifications

• Minimum GCE 'O' Levels is required.
• Enrolled Nurses are welcome to apply.
• Experience in a specialist clinic or hospital setting is advantageous.
• Familiarity with medical insurance processes and LOGs is preferred.
• Knowledge of Medisave, Integrated Shield Plans, and private insurance claim processes is advantageous.
• Proficient in Microsoft Excel and clinic management systems.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Assist in daily operations of the specialist outpatient clinic.
• Attend to walk-in patients, enquiries, and phone calls professionally.
• Manage appointment scheduling and patient follow-up arrangements.
• Handle patient registration, updating of medical records, and data entry.
• Collect payments and process billing transactions accurately.
• Verify insurance coverage and eligibility prior to consultation.
• Process insurance claims and pre-authorisation requests as required.
• Coordinate LOG applications and follow-ups with insurers, TPAs, and corporate clients.
• Liaise with patients, insurers, and internal stakeholders regarding payment arrangements and claim requirements.
• Provide patients with information on estimated charges, insurance coverage, and claim procedures.

Skills

Healthcare admin

Insurance processes

Medisave knowledge

Excel

Communication

Detail-oriented

Independent worker

Education

GCE O Levels

Tools

Clinic management systems

Job description

Fullerton Healthcare Group Pte. Limited in Singapore seeks a dedicated Specialist Clinic Administrative Assistant to ensure smooth operations and deliver high-quality patient care support.

The role encompasses clinical administrative tasks, patient registration, appointment management, billing, and insurance coordination within a private healthcare setting. You will collaborate with clinicians and insurers to enable seamless patient experiences.