Clinic Operations & Patient Care Specialist

Frontier Healthcare Group; Singapore; Presencial; SGD 23.000 - 30.000; Jornada completa

Descripción de la vacante

Frontier Healthcare Group in Singapore is seeking a friendly Clinic Assistant to support day-to-day operations, patient care, and front desk activities. This role combines administrative duties with basic clinical tasks, delivering a positive patient experience and efficient clinic workflows.

You will join a collaborative team with comprehensive on-the-job training, and work a 5.5-day week including occasional evening shifts. Prior healthcare exposure is welcomed but not required.

Formación

• Minimum N-Level, O-Level, NITEC, Higher NITEC, Diploma, or equivalent qualification.
• Candidates with or without prior work experience are welcome to apply.

Responsabilidades

• Greet patients, family members, and visitors in a professional and welcoming manner.
• Register patients, verify personal and insurance information, and maintain accurate records.
• Schedule, reschedule, and manage patient appointments efficiently.
• Answer telephone calls and respond to patient enquiries promptly and courteously.
• Escort patients to consultation rooms and assist with preparation for consultations when required.
• Provide patients with information and instructions relating to medications, tests, and follow-up appointments.
• Assist with basic clinical procedures, including taking vital signs, in accordance with training and clinic protocols.
• Assist patients with Healthier SG enrolment and coordinate related consultations, health screening, vaccinations, and follow-up appointments.
• Maintain accurate electronic and physical patient records while ensuring confidentiality.
• Assist patients with the completion of required forms and documentation.
• Support billing, claims processing, and payment-related administrative matters.
• Manage filing systems and ensure documentation is organized and up to date.
• Perform general administrative duties to support clinic operations.
• Coordinate communication between patients and doctors when required.
• Work closely with healthcare professionals and colleagues to ensure efficient clinic operations.
• Maintain a clean, organized, and professional clinic environment.
• Monitor and manage inventory of medical and office supplies, including replenishment when necessary.
• Support operational activities and process improvements to enhance patient experience and service delivery.

Conocimientos

Organizational skills

Multitasking

Communication

Interpersonal skills

Computer literacy

Educación

N-Level / O-Level / NITEC / Higher NITEC / Diploma or equivalent

Herramientas

Clinic management systems

Descripción del empleo

Frontier Healthcare Group in Singapore is seeking a friendly Clinic Assistant to support day-to-day operations, patient care, and front desk activities. This role combines administrative duties with basic clinical tasks, delivering a positive patient experience and efficient clinic workflows.

You will join a collaborative team with comprehensive on-the-job training, and work a 5.5-day week including occasional evening shifts. Prior healthcare exposure is welcomed but not required.