Clinic Assistant (Specialist Clinic)

FULLERTON HEALTHCARE GROUP PTE. LIMITED; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

Fullerton Healthcare Group Pte. Limited in Singapore seeks a dedicated Specialist Clinic Administrative Assistant to ensure smooth operations and deliver high-quality patient care support.

The role encompasses clinical administrative tasks, patient registration, appointment management, billing, and insurance coordination within a private healthcare setting. You will collaborate with clinicians and insurers to enable seamless patient experiences.

Qualifications

• Minimum GCE 'O' Levels is required.
• Enrolled Nurses are welcome to apply.
• Experience in a specialist clinic or hospital setting is advantageous.
• Familiarity with medical insurance processes and LOGs is preferred.
• Knowledge of Medisave, Integrated Shield Plans, and private insurance claim processes is advantageous.
• Proficient in Microsoft Excel and clinic management systems.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Assist in daily operations of the specialist outpatient clinic.
• Attend to walk-in patients, enquiries, and phone calls professionally.
• Manage appointment scheduling and patient follow-up arrangements.
• Handle patient registration, updating of medical records, and data entry.
• Collect payments and process billing transactions accurately.
• Verify insurance coverage and eligibility prior to consultation.
• Process insurance claims and pre-authorisation requests as required.
• Coordinate LOG applications and follow-ups with insurers, TPAs, and corporate clients.
• Liaise with patients, insurers, and internal stakeholders regarding payment arrangements and claim requirements.
• Provide patients with information on estimated charges, insurance coverage, and claim procedures.

Skills

Healthcare admin

Insurance processes

Medisave knowledge

Excel

Communication

Detail-oriented

Independent worker

Education

GCE O Levels

Tools

Clinic management systems

Job description

About the role

You will be responsible for ensuring the delivery of high-quality care to patients and supporting the smooth operations of the Specialist Clinic. This role encompasses both clinical administrative and patient service responsibilities, including patient registration, appointment management, billing, insurance coordination, and general clinic operations.

Key responsibilities

• Assist in the daily operations of the specialist outpatient clinic
• Attend to walk-in patients, enquiries, and phone calls professionally
• Manage appointment scheduling and patient follow-up arrangements
• Handle patient registration, updating of medical records, and data entry
• Collect payments and process billing transactions accurately
• Verify patient insurance coverage, corporate healthcare benefits, and eligibility prior to consultation or treatment
• Process insurance claims, pre-authorisation requests, and supporting documentation in accordance with insurer requirements
• Coordinate and administer Letter of Guarantee (LOG) applications, approvals, and follow-ups with insurers, third-party administrators (TPAs), and corporate clients
• Liaise with patients, insurance providers, corporate healthcare panels, and internal stakeholders regarding payment arrangements and claim requirements
• Provide patients with information on estimated charges, insurance coverage, co-payment requirements, and claim procedures

About you

• Minimum GCE 'O' Levels
• Enrolled Nurses are welcome to apply
• Prior experience in a specialist clinic, private healthcare institution, or hospital setting will be an advantage
• Familiarity with medical insurance processes, corporate healthcare panels, Letter of Guarantee (LOG) administration, and insurance claims submission is preferred
• Knowledge of Medisave, Integrated Shield Plans, and private insurance claim processes will be an advantage
• Proficient in Microsoft Excel and clinic management systems
• Strong communication and interpersonal skills
• Service-oriented with a patient-centred mindset
• Meticulous and attentive to detail
• Dependable and able to work independently

By submitting your application, you grant consent to Fullerton Health and affiliates to utilize your information to assess job suitability and be considered for other suitable positions.