Clinic Operations & Patient Services Specialist

FULLERTON HEALTHCARE GROUP PTE. LIMITED; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

FULLERTON HEALTHCARE GROUP PTE. LIMITED is seeking a Clinic Operations & Support role at our executive health screening centre in Singapore. You will oversee day-to-day clinic operations to ensure efficient patient care and a seamless experience.

The role collaborates with clinical and operational teams, handling patient services, administrative workflows, billing, and compliance, with strong focus on patient-centric service and adherence to data protection standards.

Responsibilities

• Coordinate daily clinic operations and patient flow to support an efficient and positive patient experience.
• Manage patient appointments, reminders, registrations and enquiries in a professional and timely manner.
• Maintain accurate and up-to-date patient information, including contact details, medical history and insurance information.
• Verify insurance coverage, process co-payments and manage payment transactions and daily cash reconciliation.
• Ensure timely and accurate billing through the Clinic Management System and relevant insurance portals.
• Proactively manage patient expectations by providing timely updates on waiting times, delays and other service-related matters.
• Address patient enquiries and concerns professionally, with empathy and a service-oriented approach.
• Assist patients with administrative documentation and required forms.
• Maintain patient records in accordance with applicable data protection requirements and organisational policies.
• Maintain appropriate inventory levels of clinic and medical supplies.
• Support triage activities by gathering relevant patient information to facilitate appropriate clinical assessment and prioritisation of care.
• Support the dispensing of medication in accordance with established checking procedures.
• Assist doctors and nurses with clinical procedures where required.
• Perform venepuncture where appropriately trained and certified.
• Perform designated treatment-room procedures, such as tonometry, spirometry, audiometry, ECG and wound dressing, based on competency and training.
• Maintain appropriate infection prevention and control standards.
• Ensure the proper use, handling and care of medical and IT equipment.
• Stay informed of relevant insurance programmes and healthcare funding schemes.
• Undertake other operational or clinical support responsibilities as assigned by the Clinic IC or Operations Manager.

Job description

FULLERTON HEALTHCARE GROUP PTE. LIMITED is seeking a Clinic Operations & Support role at our executive health screening centre in Singapore. You will oversee day-to-day clinic operations to ensure efficient patient care and a seamless experience.

The role collaborates with clinical and operational teams, handling patient services, administrative workflows, billing, and compliance, with strong focus on patient-centric service and adherence to data protection standards.