Spa Growth & Operations Manager

HEART.SPIRIT.HANDS PTE. LTD.; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Zusammenfassung

HEART.SPIRIT.HANDS PTE. LTD. operates a spa facility focused on therapeutic massage and wellness services. The role oversees daily operations, staff management, and customer satisfaction to deliver exceptional client experiences.

The candidate will develop budgets, implement marketing strategies and ensure compliance with health and safety standards while aiming for sustainable profitability and growth of the spa business.

Qualifikationen

• Leadership and people management experience.
• Strong budgeting, forecasting and cost-control ability.
• Experience in creating and executing marketing plans for service businesses.
• Excellent customer service and communication skills.
• Knowledge of health and safety regulations for spa operations.

Aufgaben

• Oversee day-to-day spa operations, including scheduling and facility compliance.
• Hire, train and manage spa staff to ensure high-quality service.
• Address client needs and resolve issues to maintain satisfaction.
• Develop and manage the spa budget and profitability plans.
• Create and execute marketing and promotional strategies to attract clients.
• Manage inventory, supplies and equipment; place orders as needed.
• Evaluate service quality and client satisfaction; implement improvements.
• Set long-term goals and pursue growth opportunities in line with trends.
• Ensure compliance with health regulations, safety standards, and hygiene.

Kenntnisse

Staff management

Budget management

Marketing strategies

Customer service

Health & safety compliance

Scheduling

Procurement

Jobbeschreibung

HEART.SPIRIT.HANDS PTE. LTD. operates a spa facility focused on therapeutic massage and wellness services. The role oversees daily operations, staff management, and customer satisfaction to deliver exceptional client experiences.

The candidate will develop budgets, implement marketing strategies and ensure compliance with health and safety standards while aiming for sustainable profitability and growth of the spa business.