Manager

ACME EMPLOYMENT AGENCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

ACME EMPLOYMENT AGENCY PTE. LTD. seeks an experienced Spa Manager to lead daily spa operations, drive sales performance, and uphold top service standards.

The role focuses on staff development, customer experience, and financial oversight in a fast-paced wellness setting. You will oversee guest care, ensure hygiene compliance, manage inventories, and implement promotions while fostering a professional, results-driven team culture.

Responsibilities

• Oversee day-to-day spa operations for efficient, smooth business operations.
• Ensure compliance with SOPs, hygiene standards, and service quality requirements.
• Monitor cleanliness and presentation of treatment rooms and facilities.
• Ensure spa equipment and products are properly maintained and available.
• Recruit, train, supervise, and motivate spa staff.
• Prepare staff rosters and manage manpower planning.
• Conduct performance evaluations, coaching, and staff development.
• Foster a positive, professional, customer-focused work environment.
• Achieve monthly revenue, retail sales, and profitability targets.
• Drive sales of spa treatments, memberships, packages, and retail products.
• Develop and execute promotional campaigns and customer retention initiatives.
• Identify opportunities to grow the business and improve efficiency.
• Deliver exceptional customer experiences and maintain high satisfaction.
• Handle customer feedback, complaints, and service recovery professionally.
• Build long-term customer relationships for repeat business and referrals.
• Monitor customer feedback and implement service improvements.
• Manage inventory levels of spa products and consumables.
• Monitor expenses and control costs.
• Oversee daily sales reconciliation, cash handling, and reporting.
• Prepare operational, sales, and performance reports for management.
• Ensure compliance with health, safety, hygiene, and regulatory requirements.
• Conduct regular audits and quality inspections.

Job description

We are seeking an experienced and results-driven Spa Manager to lead the daily operations of our spa, ensuring exceptional customer service, operational excellence, and business growth. The ideal candidate is a strong leader with experience in spa or wellness management, capable of driving sales performance, developing staff, and maintaining the highest service standards.

Key Responsibilities

1. Spa Operations

• Oversee the day-to-day operations of the spa to ensure efficient and smooth business operations.
• Ensure compliance with company SOPs, hygiene standards, and service quality requirements.
• Monitor the cleanliness, maintenance, and overall presentation of treatment rooms and facilities.
• Ensure all spa equipment and products are properly maintained and available.

2. Team Leadership

• Recruit, train, supervise, and motivate spa therapists, beauticians, receptionists, and support staff.
• Prepare staff duty rosters and manage manpower planning.
• Conduct performance evaluations, coaching, and staff development.
• Foster a positive, professional, and customer-focused work environment.

3. Sales & Business Development

• Achieve monthly revenue, retail sales, and profitability targets.
• Drive sales of spa treatments, memberships, packages, and retail products.
• Develop and execute promotional campaigns and customer retention initiatives.
• Identify opportunities to grow the business and improve operational efficiency.

4. Customer Experience

• Deliver an exceptional customer experience and maintain high customer satisfaction.
• Handle customer feedback, complaints, and service recovery professionally.
• Build long-term relationships with customers to encourage repeat business and referrals.
• Monitor customer feedback and implement continuous service improvements.

5. Inventory & Financial Management

• Manage inventory levels of spa products, consumables, and retail merchandise.
• Monitor operational expenses and control costs effectively.
• Oversee daily sales reconciliation, cash handling, and reporting.
• Prepare operational, sales, and performance reports for management.

6. Compliance & Quality Assurance

• Ensure compliance with health, safety, hygiene, and regulatory requirements.
• Conduct regular operational audits and quality inspections.