Spa Manager

LAYAM PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Attractive Salary Package

Performance-based Commission & Incent;

Birthday Gifts

Career Growth

Supportive & Dynamic Working Env

Job summary

LAYAM PTE. LTD. in Singapore is seeking an experienced Spa Manager to oversee daily spa operations, supervise staff, and uphold service standards across all treatments and outlets.

You will manage appointments, scheduling, facilities, and compliance while delivering a welcoming, professional guest experience. The ideal candidate has 5–10 years in spa or beauty, proven leadership, and a track record of driving sales, memberships, and customer retention to meet KPIs.

Qualifications

• Minimum 5–10 years of experience in spa/beauty/wellness industries.
• Proven leadership in Spa Manager or similar role.
• Strong knowledge of spa treatments, services, and operations.

Responsibilities

• Oversee daily spa operations, scheduling, appointments, and facilities.
• Lead and coach the spa team to deliver high service standards.
• Ensure compliance with SOPs, safety, and Singapore regulations.
• Drive sales, memberships, packages, and customer retention to meet KPIs.
• Support promotions and new treatments to grow revenue and engagement.
• Monitor performance and report to Management.
• Deliver professional customer service and handle inquiries and complaints.
• Build strong relationships to encourage repeat visits.
• Maintain inventory and spa records.

Skills

Spa management

Leadership

Customer service

Sales & KPI achievement

Team coaching

Job description

About the role

We are looking for an experienced Spa Manager with 5-10years of relevant experience in the spa, beauty, wellness, or aesthetic industry. The Spa Manager will oversee daily spa operations, team performance, service standards, sales, customer retention, and overall outlet efficiency, while maintaining a professional and welcoming environment for customers and employees.

Key responsibilities

• Oversee daily spa operations, including treatment schedules, customer appointments, staff deployment, facilities, equipment, cleanliness, hygiene, grooming, and workplace presentation.


• Lead and manage the spa team by supervising, motivating, coaching, and supporting staff to maintain high standards of performance and service.


• Ensure compliance with company SOPs and service standards, including proper delivery of treatments, use of equipment, workplace safety, and applicable Singapore regulations.


• Drive sales and business performance through treatment bookings, memberships, packages, product recommendations, customer retention, and achievement of agreed KPIs and targets.


• Support promotions and business initiatives, including new treatment launches and activities aimed at increasing revenue and customer engagement.


• Monitor and report operational performance, including sales, staff performance, inventory, treatments, and key operational matters to Management.


• Deliver an excellent customer experience by ensuring professional service and handling customer enquiries, feedback, and complaints promptly and appropriately.


• Build strong customer relationships and implement suitable follow-up and service initiatives to encourage repeat visits, loyalty, and customer satisfaction.


• Maintain proper records and operational controls, including inventory, treatment, sales, staff performance, equipment, and other spa-related records.


• Promote a positive and professional workplace by maintaining respectful conduct, supporting teamwork, addressing service or operational issues appropriately, and fostering a safe and harassment-free environment.

About you

• Minimum 5-10 years of relevant experience in spa, beauty, wellness, aesthetics, or a related industry.


• Proven experience in a Spa Manager, Spa Supervisor, Senior Therapist, or similar leadership position.


• Strong knowledge of spa treatments, beauty services, customer service, and spa operations.


• Demonstrated experience in team leadership, sales management, and KPI achievement.


• Excellent communication and interpersonal skills.


• Strong customer-service mindset with the ability to handle difficult situations professionally.


• Good organisational, problem-solving, and decision-making skills.


• Comfortable working in a fast-paced retail/spa environment in Singapore.


• Willingness to work according to operational requirements.

Benefits

• Attractive Salary Package


• Performance-based Commission & Incentives


• Birthday Gifts


• Career Growth


• Supportive & Dynamic Working Environment