Software Support Executive

ZETTA SOLUTION PTE. LTD.; Singapore; On-site; SGD 36,000 - 45,000; Full time

Job summary

A technology company in Singapore is seeking a Software Support Executive to provide exceptional support for clients while assisting with administrative tasks. The ideal candidate should have a diploma in Computer Engineering or Information Technology, strong organizational and problem-solving skills, and be proficient in English and Mandarin. Responsibilities include providing technical assistance for ERP systems, managing support calls, and performing system maintenance. A proactive mindset and attention to detail are essential for this role.

Qualifications

• Ability to provide technical support for ERP systems.
• Strong attention to detail for administrative tasks.
• Excellent interpersonal skills to communicate with clients.

Responsibilities

• Provide technical support for ERP systems, troubleshooting and guiding clients.
• Respond to support calls and address client issues quickly.
• Assist in system maintenance for optimal client performance.
• Perform administrative duties like preparing reports and managing documentation.
• Manage office operations-related tasks.

Skills

Strong organizational skills

Analytical problem-solving abilities

Excellent communication skills

Proactive mindset

proficient in English and Mandarin

Education

Diploma in Computer Engineering, Information Technology, or related field

Higher-Nitec or above in IT

Tools

ERP systems

Job description

Join Our Team at Zetta Solution as a Software Support Administrator!

Since our establishment in 2012, Zetta Solution has been a trusted Singaporean company dedicated to empowering businesses with technology. We believe in enabling companies to achieve their fullest potential through innovative, cloud-based solutions and digitized processes.

Are you freshly graduated or new to the tech industry? Don't worry—we value the right attitude and passion above all.

We're looking for aSoftware Support Executive who is self-driven, eager to learn, and, most importantly, passionate about delivering exceptional support to our clients across various industries. In addition to providing technical assistance, you’ll also be responsible for administrative tasks to ensure smooth operations. If you’re detail-oriented and have a knack for problem-solving, we want to hear from you!

Key Responsibilities

• Provide technical support for our ERP systems, including troubleshooting, debugging, testing, and guiding clients.
• Respond to support and enquiry calls, and address client issues promptly and professionally.
• Assist in system maintenance to ensure optimal performance for clients.
• Perform administrative duties, such as preparing reports, managing documentation, and coordinating support schedules.
• Manage and coordinate office operations-related tasks.

What We're Looking For

Educational Background:

• Diploma in Computer Engineering, Information Technology, or a related field.
• Alternatively, Higher‑Nitec or above in IT or equivalent qualifications.

Skills & Experience:

• Strong organizational skills and attention to detail for administrative tasks.
• Analytical, problem‑solving, and decision‑making abilities.
• Excellent communication and interpersonal skills to build rapport with clients.
• Quick and eager learner with a proactive mindset.
• Able to converse in English and Mandarin professionally is preferred.

Good to Have:

• Familiarity with ERP systems is a bonus.
• Familiarity with performing User Acceptance Test (UAT) is an added advantage.
• Knowledge in Accounting will come in handy.