Software Application Support Engineer (Java) **Changi Airport

MAESTRO HUMAN RESOURCE PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

On-site at Changi Airport

24/7 shift coverage

Job summary

MAESTRO HUMAN RESOURCE PTE. LTD. is seeking an Application Support Engineer to provide ongoing software application support and resolve incidents within SLA.

The role requires working in shifts to offer 24/7 coverage and coordinating maintenance, patches and deployments onsite at Changi Airport. The ideal candidate has a Bachelor's degree in Computer Science or related field with 1+ year of development experience and hands-on skills in Java, PHP, Python, C#.Net, SQL/PLSQL and REST/SOAP APIs.

Qualifications

• Bachelor's degree in Computer Science or a related field with at least 1 year of working experience in software application development.
• Hands-on experience with Java, PHP, Python, C#.Net, SQL/PLSQL, APIs (RESTful and SOAP) and shell scripting.
• Proficient in database management (SQL Server, MySQL) and application servers (Apache Tomcat, WebSphere).
• Excellent communication skills and strong troubleshooting abilities.

Responsibilities

• Provide software application support, troubleshooting and bug fixing related to the maintained Software Applications.
• Involve in implementation of application enhancements as and when required.
• Communicate with end users, customer's IT team and support engineers from other application vendors to understand the production issues and advise them the solution.
• Resolve the incidents and recover services within contractual SLA requirements.
• Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments.
• Document and track incidents and provide regular progress updates.

Skills

Java

PHP

Python

C#.Net

SQL/PLSQL

APIs (RESTful & SOAP)

Shell scripting

Education

Bachelor's degree in Computer Science or related field

Tools

SQL Server

MySQL

Apache Tomcat

WebSphere

Job description

About the role

The Application Support Engineer is responsible for supporting software applications, troubleshooting production issues reported by end users, and resolving application incidents during agreed SLA timeframes. The engineer will work independently with minimal supervision and must be able to work in shifts to provide 24/7 support onsite.

Key responsibilities

• Provide software application support, troubleshooting and bug fixing related to the maintained Software Applications
• Involve in implementation of application enhancements as and when required
• Communicate with end users, customer's IT team and support engineers from other application vendors to understand the production issues and advise them the solution
• Resolve the incidents and recover services within contractual Service Level Agreement (SLA) requirements
• Work with other member(s) of the support team and Service Delivery Manager to rectify the production issues
• Document and track incidents and provide regular progress updates
• Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments
• Perform impact analysis and post-installation verification test on monthly OS patches/updates and Software patches deployments
• Update project documentation in accordance to company QMS processes

About you

• Bachelor's degree in Computer Science or a related field with at least 1 year of working experience in software application development
• Hands-on experience with Java, PHP, Python, C#.Net, SQL/PLSQL, APIs (RESTful and SOAP) and shell scripting
• Proficient in database management (SQL Server, MySQL and Microsoft Access), operational systems (LINUX and Windows Server), Application Servers (Apache Tomcat, WAMP and WebSphere)
• Excellent communication skills (verbal, interpersonal, written) and strong troubleshooting abilities
• Proven experience in application support and user query management (L1/L2)
• Strong problem-solving skills with a commitment to a zero-defect mindset
• Must be team player with fast learning skill
• This position will be based in Changi Airport (standby (on duty roster basis) for any emergency)
• 5 day week 830am- 6pm