Application Support Specialist

Flintex Consulting; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Flintex Consulting in Singapore is seeking a skilled Application Support professional to act as the first point of contact for user queries regarding core applications.

You will resolve and escalate tickets, manage application inventory, and ensure proper incident documentation, tracking and follow-up.

Qualifications

• Diploma in Computer Science, Information Technology or relevant discipline.
• At least 5 years' experience in user support focusing on Application Support.
• Strong problem solving and system troubleshooting.
• Proficient in Microsoft Office and ticketing systems.
• Good interpersonal and communication skills.
• Able to work under pressure in a fast-paced environment.

Responsibilities

• Act as first point of contact for user support related queries regarding core Applications.
• Resolve & escalate user request tickets.
• Inventory of all Applications used in the company; regular checks in internal Ticket/Asset Management tool.
• Handle internal and external calls regarding Application incidents or service requests.
• Ensure proper documentation, notification, escalation, tracking & follow up of all incidents/service requests.
• Provide statistical reports about support cases and incidents; review issues & propose corrective actions.
• Level 2 support for all IT internal Applications (L1 when no Application Specialist available).
• Identify repeat issues or service risks and help prevent future incidents.
• Take lead on projects and extended tasks; support if Application Specialist is unavailable.
• Support Manager with high-priority tasks or difficult customers.
• Communicate changes for existing or new Applications to the Business.

Skills

Problem solving

Communication skills

Interpersonal skills

Ability to work under pressure

Education

Diploma in Computer Science / IT

Tools

Microsoft Office

Ticketing Systems

Job description

Singapore, Singapore

What will you do?

• Act as the first point of contact for all user support related queries regarding the core Applications
• Responsible for resolving & escalating user request tickets
• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications in the companies internal Ticket/Asset Management tool
• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests
• Ensure proper documentation, notification, escalation, tracking & follow up of all incidents/ service request
• Regularly provide statistical reports about support cases and incidents, review issues & propose corrective actions
• Level 2 support for all IT internal Applications (L1 support when no Application Specialist in the team or deputizing)
• Look for opportunities how to proactively improve the customer service and internal processes by identifying repeat issues or service risks and aid in prevention
• Take lead role on projects and extended tasks but also supports if the Application Specialist is not available
• Support the Manager with some high-priority tasks or difficult customers
• Support Business with Communications of changes for existing or new Applications

What will you need?

• Diploma in Computer Science, Information Technology or relevant discipline
• At least 5 years' experience in user support focus on Application Support
• Strong problem solving and system troubleshooting skills
• Technically proficient in Microsoft Office and use of Ticketing Systems
• Good interpersonal and communication skills
• Capability to work under pressure & fast path demanding environment
• To be available immediately/ at short notice