Software Application Support Engineer (Java) *Changi Airport

MAESTRO HUMAN RESOURCE PTE. LTD.; Singapore; On-site; SGD 47,000 - 73,000; Full time

Benefits offered by this job

On-site at Changi Airport

24/7 support readiness

Job summary

Maestro HR is seeking an Application Support Engineer to provide software application support, troubleshoot production issues, and resolve incidents within SLA. The role requires shift work for 24/7 coverage and is based onsite at Changi Airport.

The ideal candidate has at least 1 year of experience in software applications, with strong Java, PHP, Python, C#.Net, and SQL/PLSQL skills, plus Linux/Windows Server proficiency. Excellent communication and teamwork are essential.

Qualifications

• Bachelor's degree in Computer Science or related field with ≥1 year of software application development experience.
• Hands-on experience with Java, PHP, Python, C#.Net, SQL/PLSQL, APIs RESTful and SOAP, and shell scripting.
• Proficient with SQL Server, MySQL, and MS Access; Linux and Windows Server administration.
• Excellent communication and troubleshooting skills, with L1/L2 support experience.
• Team player with fast learning ability.

Responsibilities

• Provide software application support and bug fixing for maintained applications.
• Participate in implementing application enhancements as required.
• Communicate with end users and IT teams to understand issues and propose solutions.
• Resolve incidents within SLA and recover services.
• Coordinate with support team and Service Delivery Manager on issues.
• Document and track incidents; provide progress updates.
• Coordinate monthly maintenance, patching, hotfix testing, deployments.
• Update project documentation per QMS processes.

Skills

Java

PHP

Python

C#.NET

SQL/PLSQL

APIs REST/SOAP

Shell scripting

Education

Bachelor's degree in Computer Science or related field

Tools

Apache Tomcat

WAMP

WebSphere

SQL Server

MySQL

Linux

Windows Server

Job description

About the role

The Application Support Engineer is responsible for supporting software applications, troubleshooting production issues reported by end users, and resolving application incidents during agreed SLA timeframes. The engineer will work independently with minimal supervision and must be able to work in shifts to provide 24/7 support onsite.

Key responsibilities

• Provide software application support, troubleshooting and bug fixing related to the maintained Software Applications
• Involve in implementation of application enhancements as and when required
• Communicate with end users, customer's IT team and support engineers from other application vendors to understand the production issues and advise them the solution
• Resolve the incidents and recover services within contractual Service Level Agreement (SLA) requirements
• Work with other member(s) of the support team and Service Delivery Manager to rectify the production issues
• Document and track incidents and provide regular progress updates
• Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments
• Perform impact analysis and post-installation verification test on monthly OS patches/updates and Software patches deployments
• Update project documentation in accordance to company QMS processes

About you

• Bachelor's degree in Computer Science or a related field with at least 1 year of working experience in software application development
• Hands-on experience with Java, PHP, Python, C#.Net, SQL/PLSQL, APIs (RESTful and SOAP) and shell scripting
• Proficient in database management (SQL Server, MySQL and Microsoft Access), operational systems (LINUX and Windows Server), Application Servers (Apache Tomcat, WAMP and WebSphere)
• Excellent communication skills (verbal, interpersonal, written) and strong troubleshooting abilities
• Proven experience in application support and user query management (L1/L2)
• Strong problem-solving skills with a commitment to a zero-defect mindset
• Must be team player with fast learning skill

This position will be based in Changi Airport (standby (on duty roster basis) for any emergency)

5 day week 830am- 6pm

Maestro HR

damien lee tian hong

R1106726

16C8462