Software Application Support Engineer (Java)

Maestro Human Resource Pte Ltd; Singapore; On-site; SGD 50,000 - 72,000; Full time

Job summary

Maestro Human Resource Pte Ltd is seeking an Application Support Engineer to provide software application support, troubleshoot production issues, and resolve incidents within SLA timelines. The role requires shift work for 24/7 onsite coverage at Changi, with a 5-day work week and strong collaboration with end users and IT teams.

The ideal candidate has a Computer Science degree and hands-on experience with Java, PHP, Python, C#.Net, SQL/PLSQL and RESTful/SOAP APIs, plus proficient database and

Qualifications

• Bachelor's degree in Computer Science or related field.
• 1+ year of working experience in software application development or support.
• Proficient in Java, PHP, Python, C#.Net and SQL/PLSQL.
• Experience with RESTful and SOAP APIs.
• Strong troubleshooting, communication and collaboration skills.
• Ability to work in shifts for 24/7 onsite support in Changi.

Responsibilities

• Provide software application support, troubleshooting and bug fixing.
• Implement application enhancements as required.
• Communicate with end users and IT teams to resolve production issues.
• Resolve incidents and recover services within SLA requirements.
• Work with the support team and Service Delivery Manager to address issues.
• Document and track incidents and provide regular progress updates.
• Coordinate monthly system maintenance and patches and deploy updates.
• Perform impact analysis and post-install verification for patches.
• Update project documentation according to QMS processes.

Skills

Java

PHP

Python

C#.Net

SQL/PLSQL

APIs (RESTful/SOAP)

Shell scripting

Database management

Linux/Windows Server

Education

Bachelor's degree in Computer Science or related field

Tools

Apache Tomcat

WAMP

WebSphere

SQL Server

MySQL

Job description

About the role

The Application Support Engineer is responsible for supporting software applications, troubleshooting production issues reported by end users, and resolving application incidents during agreed SLA timeframes. The engineer will work independently with minimal supervision and must be able to work in shifts to provide 24/7 support onsite.

Key responsibilities

• Provide software application support, troubleshooting and bug fixing related to the maintained Software Applications
• Involve in implementation of application enhancements as and when required
• Communicate with end users, customer's IT team and support engineers from other application vendors to understand the production issues and advise them the solution
• Resolve the incidents and recover services within contractual Service Level Agreement (SLA) requirements
• Work with other member(s) of the support team and Service Delivery Manager to rectify the production issues
• Document and track incidents and provide regular progress updates
• Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments
• Perform impact analysis and post-installation verification test on monthly OS patches/updates and Software patches deployments
• Update project documentation in accordance to company QMS processes

About you

• Bachelor's degree in Computer Science or a related field with at least 1 year of working experience in software application development
• Hands-on experience with Java, PHP, Python, C#.Net, SQL/PLSQL, APIs (RESTful and SOAP) and shell scripting
• Proficient in database management (SQL Server, MySQL and Microsoft Access), operational systems (LINUX and Windows Server), Application Servers (Apache Tomcat, WAMP and WebSphere)
• Excellent communication skills (verbal, interpersonal, written) and strong troubleshooting abilities
• Proven experience in application support and user query management (L1/L2)
• Strong problem-solving skills with a commitment to a zero-defect mindset
• Must be team player with fast learning skill
• This position will be based in Changi Airport (standby (on duty roster basis) for any emergency)
• 5 day week 830am- 6pm