Social Media Customer Support Associate (Japanese Speaking)

Wise; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global technology company is seeking a passionate Social Media Customer Support Associate (Japanese Speaking) in Singapore to create great customer experiences across social media platforms. Candidates should have excellent English and proficiency in Japanese (JLPT N2). The role offers a starting salary of $3,950 SGD gross monthly, with flexible working conditions and various benefits, including paid sabbatical and annual leave. Join a diverse team committed to making international money management easier for everyone.

Benefits

Starting salary of $3,950 SGD gross monthly

Flexible working conditions

Paid annual leave and sick days

6 weeks of paid sabbatical after 4 years

Qualifications

• Excellent communication skills in Japanese and English.
• Located and legally authorized to work in Singapore without visa sponsorship.
• Ability to work shifts and weekends as needed.
• Adaptable to a fast-paced environment and open to feedback.
• Strong customer service orientation, able to handle multiple conversations.

Responsibilities

• Create a fantastic customer experience for Japanese and English-speaking customers.
• Stay updated on social media processes and best practices.
• Collaborate with cross-functional teams for comprehensive solutions.

Skills

Excellent verbal and written English skills

Proficient in Japanese: JLPT N2

Tech-savvy with social media platforms

Strong interpersonal skills

Organized and detail-oriented

Multitasking capabilities

Tools

CRM systems

Support ticketing tools

Job description

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world’s money.

For everyone, everywhere.

Job Description

We’re looking for a passionate Social Media Customer Support Associate (Japanese Speaking) to join our team in Singapore.

We work differently and we’re proud of it! This is not your average customer service job. There’s no hand holding, and we trust each other to get stuff done. At Wise, you’ll have the opportunity to make a real impact, expand your skill set, and collaborate across our entire business.

Your Mission

• Create a wonderful customer experience for our Japanese and English-speaking customers across all social media platforms, understanding that resolving their issues is critical to our success.
• Be creative, friendly, and solution-oriented with both customers and colleagues.
• Stay up-to-date on social media processes, applications, and best practices, continuously seeking new ways to improve customer support.
• Demonstrate adaptability and learning agility , embracing change and proactively improving your skills.
• Go above and beyond to meet and exceed customer expectations.
• Collaborate with cross-functional teams to resolve complex issues and provide comprehensive solutions to our social media customers.

Qualifications

• Your verbal and written English skills are excellent.
• Proficient in Japanese : JLPT N2
• You’re located and legally authorised to work in Singapore and do not require visa sponsorship.
• You're able to commit to working on weekends and shifts.
• You’re flexible and adaptable , open to working days, evenings and weekend shifts. While we consider your preferences, scheduling may change based on business needs.
• You thrive in a fast-paced, ever-changing environment , staying cool under pressure and handling challenging situations with confidence.
• You’re a team-player and understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our guide you. You’re open-minded . You’re comfortable and calm when giving or receiving feedback.
• You’re organized, detail-oriented, and proactive . You take ownership of tasks, prioritize effectively, and maintain a solution-oriented mindset without needing constant supervision.
• You’re tech-savvy , proficient with social media platforms (Facebook, X, Instagram) and customer support tools.
• You possess strong interpersonal skills , handling difficult customers with professionalism and empathy, while maintaining clear and persuasive communication. Additionally, you’re straight up and honest. You’re able to own up to your mistakes, and you follow through when you say you will.
• You’re a multitasker , capable of handling multiple conversations simultaneously without compromising speed or quality.
• You’re quick behind the keyboard, with a typing speed of at least 45 words-per-minute.

Preferred Qualifications

• Experience with CRM systems and support ticketing tools.
• Familiarity with social media trends and best practices for customer engagement.
• Experience in a flexible and adaptable work environment.
• A problem-solving mindset, with the ability to diagnose issues quickly and make decisions independently when possible.
• Resilience and self-management, staying focused and productive in a fast-tracked environment.
• Commitment to continuous learning, embracing change, and proactively improving your skills.

Note: Please highlight in your CV regarding your Japanese proficiency

What we offer

• Starting salary : $3,950 (SGD) gross monthly + language allowance

Key benefits

• Flexible working - whether it’s working from home, handling personal commitments, or managing life admin, we understand that flexibility is essential. You’re trusted to do the right thing and take responsibility;
• Paid annual holiday, sick days, parental leave and other leave opportunities;
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave.

We’re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit .

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