Site Operations Team Lead (Facilities/Data Centre)

Manpower Singapore; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading staffing agency in Singapore is seeking a Data Centre Operations Manager. The role involves leading a 24x7 operations team, overseeing compliance and capacity planning, and managing vendors. Ideal candidates will have at least 5 years' experience in a similar role and a diploma in relevant engineering fields, along with certifications in facilities management. Strong technical knowledge and proficiency in Microsoft Office are essential for this position.

Qualifications

• Minimum 5 years of relevant work experience in a 24x7 operations environment with team leadership experience.
• Possess facilities management and/or data centre certifications such as ITIL, CDCP, etc.
• Good understanding of cloud technologies, networking, and data centre facilities.

Responsibilities

• Lead and manage a 24x7 data centre operations team.
• Oversee capacity planning, facility management, and compliance.
• Manage vendors and contractors, and negotiate deliverables.

Skills

Team Leadership

Facilities Management

Technical Knowledge in M&E Systems

Microsoft Office Proficiency

Education

Diploma in Computing, Electrical, Mechanical Engineering

Tools

Microsoft Office

Job description

Job Description:

Responsibilities

• Lead and manage a 24x7 data centre operations team and shift leads, including training, task allocation, and performance feedback.
• Oversee capacity planning, facility management, and EHS/ESG compliance for data centre services.
• Approve change activities, act as Level 2 escalation point, and ensure operational uptime.
• Coordinate with authorities to obtain licenses and certifications, and support audits (ISO27001, ISO5001, ISO20000, ISO23001, TVRA, SSAE18, OSPAR, client/GDCO).
• Manage vendors and contractors, monitor deliverables, negotiate quotations, raise POs, and oversee asset disposal and customer billing.
• Lead facility improvement projects, and perform root cause analysis for outages.
• Maintain effective communication with Technical Service Management and ensure compliance with data centre safety, security, and operational policies.
• Oversee onsite security operations, processes, manpower, and security software systems.
• Respond promptly to emergencies (fire, evacuation, equipment failure) and handle customer concerns.
• Review, validate, and schedule requests via internal ticketing system, including user requests, incidents, and provisioning.
• Undertake any other tasks or projects as assigned by management.

Requirements

• Diploma in Computing, Electrical, Mechanical Engineering, or related fields.
• Minimum 5 years of relevant work experience in a 24x7 operations environment, including leading a team of specialists.
• Possess relevant facilities management and/or data centre related certifications, such as ITIL, CDCP, CDCS, CDCE, CDCMP, SFATC, etc.
• Familiar with certification standards, such as LEED Gold, BCAIDA Green Mark Platinum, Uptime Institute Tier III, MAS TVRA, ISO27001, ISO5001, ISO20000, ISO23001, TVRA, SSAE18, OSPAR.
• Good technical knowledge in M&E systems, network infrastructure, security, data centre facility systems, etc.
• Broad understanding of cloud technologies, networking, data centre facilities, system applications and related IT systems.
• Proficient in Microsoft Office applications, including MS Word, Excel and PowerPoint.