Showroom Operations Coordinator

Flintex Consulting Pte Ltd; Singapore; On-site; SGD 39,060 - 55,800; Full time

Job summary

FLINTEX CONSULTING PTE. LTD. is seeking a Flagship Store Manager in Singapore to oversee operations in the Flagship Store. Responsibilities include ensuring high standards in customer experience, managing showroom resources, and organizing events.

The ideal candidate should be fluent in English and Mandarin, possess strong customer-facing orientation, and have a passion for architecture and design. Proficiency in Microsoft Office and a basic knowledge of SAP HANA are advantageous.

Qualifications

• Strong customer-facing orientation and excellent client-centric approach.
• Fluent in English and Mandarin for communication with Chinese speaking customers.
• Passion for architecture and design.
• Good communication and organizational skills.
• Basic knowledge of SAP HANA software is a plus.
• Ability to handle lifting of samples up to 10kg.

Responsibilities

• Manage day-to-day operations in the Flagship Store.
• Welcome and engage guests to provide the best customer experience.
• Manage showroom walk-ins and assist the team.
• Maintain showroom to high Company standards.
• Organize and manage showroom's maintenance with local suppliers.
• Assist in organizing events (average 2 events/month).

Skills

Customer-facing orientation

Fluent in English

Fluent in Mandarin

Communication skills

Organization skills

Problem-solving skills

Proficient in Microsoft Office

Tools

SAP HANA

Job description

Overview

As Flagship Store Manager the person will manage day by day operations in the Flagship Store. According to the Marketing and Sales Strategy the daily tasks will include showroom operations and events management.

Responsibilities

• Customer management
  • Welcome and engage every guest providing the best customer experience.
  • Manage or assist the showroom walk-ins, supporting the team with showroom visits previously booked.
  • Work with Business developers to constantly increase the traffic within the Flagship Store.
  • Use of CRM system (Sales Force) to register the appointments and the relative follow-ups.
• Showroom Management
  • Maintain the showroom and the services offered with the high Company’s standards and values.
  • Ensure the Showroom is always in perfect condition (clean and tidy).
  • Organize, manage, and supervise the showroom’s maintenance together with the local suppliers.
  • Manage the Marketing tools and ensure their constant availability through a dedicated inventory to be kept always updated (catalogues, samples, folders, branded gadgets).
  • Keep the space always updated and upgraded with the last merchandising & marketing set-up.
  • Assisting with the samples’ request and their relative storage.
  • Insert the order of the local warehouse, using SAP HANA system.
• Event Management
  • Help to organize events and the related operations (average 2 events per month).
• Admin/Desk Office activities
  • Manage the general enquiry by email and/or phone calls.
  • Support the sales team by preparing samples and the relative shipments (either locally or oversea) for Customer, Architect Studios, Design Studios, Contractors, Developers.

Requirements

• Strong customer-facing orientation, excellent client-centric approach.
• Fluent English and in Mandarin as the role may required to deal with Chinese speaking customers.
• Passion for architecture and design.
• Good communication skills.
• Organization and problem-solving skills.
• Proficient in Microsoft office software (Word, Excel, Power Point).
• Basic knowledge of SAP HANA software will be a plus.
• The role may need to handle lifting on samples up to 10kg.

Working hours

Mon to Friday 10am - 7pm