Showroom Operations Coordinator

Zohorecruit; Singapore; On-site; SGD 36,000 - 43,000; Full time

Job summary

Zohorecruit in Singapore seeks a Flagship Store Manager to oversee day-to-day showroom operations, events, and administrative tasks in line with the marketing and sales strategy.

The role involves managing guest experiences, coordinating showroom visits, driving traffic with business developers, and using SAP HANA for inventory and a CRM (Salesforce) for appointments and follow-ups. Fluency in English and Mandarin is preferred.

Qualifications

• 1-3 years work experience in showroom/retail environment.
• Fluent English and Mandarin preferred.
• Proficient in Microsoft Office.
• Basic knowledge of SAP HANA is a plus.
• Strong organizational and problem-solving skills.

Responsibilities

• Welcome and engage every guest providing the best customer experience.
• Manage showroom walk-ins and booked visits, assisting the team.
• Collaborate with Business developers to increase showroom traffic.
• Use CRM (Salesforce) to register appointments and follow-ups.
• Maintain showroom to high company standards with suppliers for maintenance.
• Manage marketing tools and ensure availability of catalogs, samples, and branded items.
• Process local warehouse orders using SAP HANA.
• Plan and support events (about 2 per month).
• Handle general inquiries by email/phone and assist with samples shipments.

Skills

Customer showroom management

Fluent English

Mandarin language

CRM systems

SAP HANA

Microsoft Office

Tools

Salesforce

SAP HANA

MS Office

Job description

Job Information

Work Experience 1-3 years

Construction

SGD 3500

City Singapore

State/Province Central Singapore

079903

Job Description

MAIN TASK

As Flagship Store Manager the person will manage day by day operations in the Flagship Store. According to the Marketing and Sales Strategy the daily tasks will include showroom operations and events management.

MAIN ACTIVITIES

• Welcome and engage every guest providing the best customer experience.
• Manage or assist the showroom walk-ins, supporting the team with showroom visits previously booked.
• Work with Business developers to constantly increase the traffic within the Flagship Store.
• Use of CRM system (Sales Force) to register the appointments and the relative follow-ups.

Showroom Management

• Maintain the showroom and the services offered with the high Company’s standards and values.
• Ensure the Showroom is always in perfect condition (clean and tidy).
• Organize, manage, and supervise the showroom’s maintenance together with the local suppliers.
• Manage the Marketing tools and ensure their constant availability through a dedicated inventory to be kept always updated (catalogues, samples, folders, branded gadgets).
• Keep the space always updated and upgraded with the last merchandising & marketing set-up.
• Assisting with the samples’ request and their relative storage.
• Insert the order of the local warehouse, using SAP HANA system

Event Management

• Help to organize events and the related operations (average 2 events per month)

Admin/Desk Office activities

• Manage the general enquiry by email and/or phone calls.
• Support the sales team by preparing samples and the relative shipments (either locally or oversea) for Customer , Architect Studios, Design Studios, Contractors, Developers.

Requirements

• Fluent English and in Mandarin as the role may required to deal with Chinese speaking customers
• Passion for architecture and design.
• Organization and problem-solving skills.
• Proficient in Microsoft office software (Word, Excel, Power Point).
• Basic knowledge of SAP HANA software will be a plus.
• . The role may need to handle lifting on sample that is up to 10kg