Showroom Design Consultant

Craft Axis Pte. Ltd.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Craft Axis Pte. Ltd. is seeking a proactive showroom sales associate to welcome customers, understand design needs, and recommend interior furnishing solutions including wallcoverings, curtains and blinds.

You will prepare quotations, process sales, and record orders accurately while managing showroom and online enquiries. Build lasting relationships with homeowners and design professionals, coordinate with sales and installation teams, and work towards showroom targets.

Qualifications

• Excellent communication, presentation and interpersonal skills.
• Customer-focused, outgoing and confident in engaging different types of clients.
• Target-driven, results-oriented and disciplined in following up with customers.
• Strong attention to detail, particularly with dimensions, product codes, quotations and order information.
• Good problem-solving and conflict-resolution skills.
• A good sense of colour, texture and interior styling is advantageous.
• Able to work independently while collaborating with different departments.
• Comfortable using Word, Excel, email and basic CRM or sales systems.
• Able to work showroom hours, including Saturdays; Sundays and public holidays are off.
• Able to communicate effectively in English; Mandarin proficiency is advantageous for liaising with Mandarin-speaking clients.
• Previous sales or customer-service experience is preferred.
• Experience in soft furnishings, particularly curtains, blinds and wallcoverings, is an added advantage.

Responsibilities

• Welcome customers and understand their design preferences, budget and project requirements.
• Recommend suitable wallcoverings, curtains, blinds, fabrics and interior furnishing solutions.
• Present product samples, colourways, textures and technical information confidently.
• Prepare quotations, process sales transactions and ensure order details are recorded accurately.
• Manage showroom and online enquiries promptly and professionally.
• Follow up leads and quotations to convert opportunities into sales.
• Maintain accurate customer information and CRM records.
• Build relationships with homeowners, interior designers, architects and industry professionals.
• Coordinate with sales, operations and installation teams for smooth customer journey.
• Handle customer concerns and provide appropriate solutions.
• Work towards showroom sales targets.
• Support events, exhibitions, product launches and promotions.
• Maintain showroom displays and catalogues.

Skills

Communication

Presentation

Interpersonal skills

Customer-focused

Target-driven

Problem-solving

Detail-oriented

English proficiency

Mandarin (advantageous)

Tools

Microsoft Word

Microsoft Excel

CRM systems

Job description

Job Description

• Welcome customers and understand their design preferences, functional needs, budget and project requirements.
• Recommend suitable wallcoverings, curtains, blinds, fabrics and other interior furnishing solutions.
• Present product samples, colourways, textures and technical information confidently.
• Prepare quotations, process sales transactions and ensure that product codes, dimensions and order details are accurately recorded.
• Manage showroom and online enquiries promptly and professionally.
• Follow up consistently with leads, quotations and existing clients to convert opportunities into confirmed sales.
• Maintain accurate customer information, follow-up activities and sales opportunities in the company's CRM system.
• Build strong relationships with homeowners, interior designers, architects and other industry professionals.
• Coordinate with the sales, operations and installation teams to ensure a smooth customer journey from enquiry to project completion.
• Handle customer concerns professionally and work with the relevant departments to provide appropriate solutions.
• Work towards individual and showroom sales targets.
• Support company events, exhibitions, product launches and promotional activities.
• Maintain the showroom's appearance and ensure that displays, samples and catalogues are clean, organised and updated.
• Perform other showroom and sales-related duties when required.

Requirements

• Excellent communication, presentation and interpersonal skills.
• Customer-focused, outgoing and confident in engaging different types of clients.
• Target-driven, results-oriented and disciplined in following up with customers.
• Strong attention to detail, particularly when handling dimensions, product codes, quotations and order information.
• Good problem-solving and conflict-resolution skills.
• A good sense of colour, texture and interior styling is advantageous.
• Able to work independently while collaborating effectively with different departments.
• Comfortable using Microsoft Word, Excel, email and basic CRM or sales systems.
• Able to work showroom hours, including Saturdays. Sundays and public holidays are off.
• Able to communicate effectively in English. Mandarin proficiency is advantageous for liaising with Mandarin-speaking clients.
• Previous sales or customer-service experience is preferred.
• Experience in soft furnishings, particularly curtains, blinds and wallcoverings, is an added advantage.
• Training will be provided for candidates with the right attitude and willingness to learn.