Shipping Sales Support Coordinator

ZHENGHE LOGISTICS PTE. LTD.; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A logistics company is seeking a Shipping Sales Support Coordinator / Shipping Documentation Assistant in Singapore. The role involves providing essential documentation and operational support to the Business Development team, managing import/export documentation, and ensuring smooth shipment processing. Candidates should have 1-2 years of experience in shipping documentation, strong communication, and organizational skills. Join us to contribute to dynamic logistics operations and achieve excellence.

Qualifications

• At least 1-2 years of experience in shipping documentation, especially import/export documentation.
• Detail-oriented and organized approach to tasks.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Provide documentation and operational support to the Business Development team for accurate service quotations.
• Prepare and process import and export documentation following regulatory and company standards.
• Coordinate communication between sales, operations, and customers to ensure smooth handover of confirmed shipments.

Skills

Microsoft Office (Excel, Word)

Shipping documentation

Communication skills

Organizational skills

Problem-solving mindset

Tools

TradeNet

Tradeweb

Job description

Job Summary

You will provide essential documentation and operational support to the Business Development team, coordinate between sales, operations, and customers, and manage import/export documentation to ensure smooth shipment processing and billing accuracy.

Responsibilities

• Provide documentation and operational support to the Business Development team to enable accurate service quotations and job confirmation
• Verify shipment details, documentation requirements, and permit feasibility before confirming orders
• Coordinate communication between sales, operations, and customers to ensure smooth handover of confirmed shipments
• Prepare and process import and export documentation following regulatory and company standards
• Manage operational documentation during staff absences to maintain workflow continuity
• Accurately prepare invoices, permits, and cargo insurance documents
• Apply for and process permits using TradeNet and Tradeweb systems
• Coordinate with shipping lines on documentation, schedules, and shipment requirements
• Scan and store documents in the company’s internal system to maintain organized filing
• Prepare and process billing accurately and promptly, ensuring invoices match agreed services and approved quotations
• Arrange and follow up on refund cases according to company procedures
• Check and verify washing, repair, and PSA invoices for accuracy before submission or approval
• Identify and report discrepancies that could affect billing or customer charges
• Communicate professionally with customers about shipment documentation, delivery arrangements, and additional charges
• Coordinate with warehouses to arrange goods collection and delivery
• Prepare local delivery documentation and assign transportation jobs
• Assist the operations team with daily coordination and administrative tasks to support smooth workflow
• Perform other duties as assigned by supervisors or management

Preferred competencies and qualifications

• Knowledge of Microsoft Office, including Excel and Word
• At least 1-2 year of experience in shipping documentation, especially import/export documentation
• Experience using TradeNet and Tradeweb for permit processing
• Strong organizational and data entry skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Detail-oriented and organized approach to tasks
• Problem-solving mindset
• Willingness to learn and adapt

If you're ready to contribute to a dynamic team and navigate the complexities of shipping operations, we want to hear from you!

Send your resume and a brief cover letter to [e-mail] with the subject line Shipping Sales Support Coordinator / Shipping Documentation AssistantApplication - [Your Name].

Join us as we sail towards excellence in logistics!