Shift Captain: Lead Guest Experience & Operations

Stafflink Services Pte Ltd; Singapore; On-site; SGD 56,000 - 67,000; Full time

Benefits offered by this job

Shift allowances

Bonuses

Job summary

Stafflink Services Pte Ltd is seeking a proactive Duty Manager to lead on shift, oversee hospitality operations, and ensure exceptional guest experiences. The role involves managing staff, coordinating with clients and vendors, and acting as the crisis liaison when needed.

You will oversee event operations, maintain high service standards, and drive improvements while working a 5‑day week in a fast-paced Central region. Fluency in English is required; Mandarin is a plus.

Qualifications

• Diploma / Degree in any discipline.
• 4–5 years of experience as Duty Manager / Events Management / Operations in Hospitality or related industries.
• Proven leadership experience and ability to manage teams.

Responsibilities

• Lead on shift and drive guest satisfaction, ensuring operational excellence and service quality.
• Oversee daily operations, manage workforce deployment, and act as liaison for customers and stakeholders.
• Act as senior reporting officer in emergencies, making decisive leadership decisions.
• Maintain shift logs, incident reports, and coordinate cross‑departmental follow‑ups.
• Plan resources and deploy teams effectively to ensure seamless events and operations.
• Monitor safety standards and drive continuous improvements in service delivery.

Skills

Leadership

Team management

English fluency

Mandarin (advantage)

Decision making

Stamina and fitness

Independent working

Real-time prioritization

Education

Diploma / Degree in any discipline

Job description

Stafflink Services Pte Ltd is seeking a proactive Duty Manager to lead on shift, oversee hospitality operations, and ensure exceptional guest experiences. The role involves managing staff, coordinating with clients and vendors, and acting as the crisis liaison when needed.

You will oversee event operations, maintain high service standards, and drive improvements while working a 5‑day week in a fast-paced Central region. Fluency in English is required; Mandarin is a plus.