Hospitality Duty Manager: Rotating Shifts & Night Allowance

Search Personnel Pte Ltd; Singapore; Presencial; SGD 39.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

14 Days Annual Leave

Descripción de la vacante

Search Personnel Pte Ltd. is seeking a Duty Manager - Hospitality to oversee daily front office operations from a walkable location near Bras Basah MRT. The role requires handling guest concerns and ensuring service excellence across the front office team.

You will coordinate with other departments on guest requests, monitor inventory, and supervise staff to maintain high standards. Rotating shifts and weekend/public holiday coverage are required. Previous Duty Manager experience preferred.

Formación

• Diploma or equivalent in Hospitality Management.
• Minimum 2 years as Duty Manager.
• Willing to rotate shifts including weekends/public holidays.
• Strong communication and leadership skills.
• Service-oriented with guest focus.

Responsabilidades

• Support the Front Office Manager in overseeing daily front office operations.
• Handle escalated guest concerns and provide effective service recovery.
• Ensure high service standards and guest satisfaction across the front office team.
• Coordinate with internal departments on guests’ special requests and requirements.
• Monitor room inventory and resolve discrepancies where required.
• Supervise, coach and guide team members to improve service and work performance.
• Manage emergency situations and report unusual incidents to Management.

Conocimientos

Strong communication

Leadership

Interpersonal skills

Educación

Diploma in Hospitality Management or equivalent

Descripción del empleo

Search Personnel Pte Ltd. is seeking a Duty Manager - Hospitality to oversee daily front office operations from a walkable location near Bras Basah MRT. The role requires handling guest concerns and ensuring service excellence across the front office team.

You will coordinate with other departments on guest requests, monitor inventory, and supervise staff to maintain high standards. Rotating shifts and weekend/public holiday coverage are required. Previous Duty Manager experience preferred.