Duty Manager

Stafflink Services Pte Ltd; Singapore; On-site; SGD 56,000 - 67,000; Full time

Benefits offered by this job

Shift allowances

Bonuses

Job summary

Stafflink Services Pte Ltd is seeking a proactive Duty Manager to lead on shift, oversee hospitality operations, and ensure exceptional guest experiences. The role involves managing staff, coordinating with clients and vendors, and acting as the crisis liaison when needed.

You will oversee event operations, maintain high service standards, and drive improvements while working a 5‑day week in a fast-paced Central region. Fluency in English is required; Mandarin is a plus.

Qualifications

• Diploma / Degree in any discipline.
• 4–5 years of experience as Duty Manager / Events Management / Operations in Hospitality or related industries.
• Proven leadership experience and ability to manage teams.

Responsibilities

• Lead on shift and drive guest satisfaction, ensuring operational excellence and service quality.
• Oversee daily operations, manage workforce deployment, and act as liaison for customers and stakeholders.
• Act as senior reporting officer in emergencies, making decisive leadership decisions.
• Maintain shift logs, incident reports, and coordinate cross‑departmental follow‑ups.
• Plan resources and deploy teams effectively to ensure seamless events and operations.
• Monitor safety standards and drive continuous improvements in service delivery.

Skills

Leadership

Team management

English fluency

Mandarin (advantage)

Decision making

Stamina and fitness

Independent working

Real-time prioritization

Education

Diploma / Degree in any discipline

Job description

• 5 days / CBD / Fun-loving culture!

• Leading Hospitality company / Opportunity for leadership role

• Willing to commit to shift / Gd bonuses+benefits!

Our client is a leading Hospitality company

Responsibilities:

• As a Duty Manager, you are the leader on shift and the custodian of the customer experience. You are accountable for ensuring operational excellence, service quality, and overall guest satisfaction throughout your watch.

• You will lead and oversee daily operations, manage workforce deployment, and serve as the primary liaison for customers and stakeholders. In any emergency situation, you will assume the role of senior reporting officer, exercising sound judgment and decisive leadership.

• Ultimately, you play a critical role in ensuring seamless operations, upholding service standards, and driving the team towards achieving our organisational goals.

Responsibilities:

• Guest Satisfaction

• Champion an exceptional guest experience by proactively understanding and anticipating customers’ needs.

• Uphold and consistently deliver the highest standards of professionalism and service quality.

• Serve as the senior reporting officer on duty, managing escalations, resolving complaints, and handling special requests with tact and sound judgment.

• Maintain a strong Front-of-House presence to actively engage organisers and visitors, gather feedback, and drive continuous improvement in service delivery.

• Operational Duties

• Lead and oversee all event-related operational activities to ensure seamless execution.

• Safeguard service excellence and compliance with safety standards across all areas of responsibility.

• Conduct comprehensive briefings for staff and suppliers, ensuring clear communication, alignment, and effective manpower deployment for each shift.

• Supervise and coordinate supplier performance to ensure service levels meet contractual and operational expectations.

• Direct response efforts and manage communications during emergencies, ensuring calm, coordinated, and decisive action.

• Perform regular quality inspections of facilities and services, taking prompt corrective action where necessary.

• Maintain detailed shift logs and incident reports to facilitate effective cross-departmental follow-up.

• Contribute to operational planning, process improvements, and development initiatives to enhance overall efficiency and service standards.

Requirements:

• Diploma / Degree in any discipline.

• Has at least 4-5 years of experience as Duty Manager / Events Management / Operations in Hospitality / Airline industries

• Proven excellence in leading teams successfully.

• Fluent in written and spoken English and Mandarin proficiency is advantageous as you will be liaising with a range of local and regional Mandarin speaking clients.

• Possesses good fitness as there will be extensive walking and climbing ladders and stairs during the shift.

• Resilient, pro-active and able to work independently with minimal supervision.

• Ability to prioritise and organize activities in real-time.

• Team player with strong interpersonal skills.

• Experienced in planning resources effectively and deploying teams for success.

• Ability to make quick, informed decisions and work under pressure.

• Comfortable with technology, social media and paperless business processes.

• Must be able to work mid-night shifts, weekends and public holidays.

Other Information:

• Working Days/Hours: 5 days work week (Morning: 7am – 430pm / Afternoon: 1pm – 1030pm / Night: 10pm – 730am)

• Location: Central

• Up to S$5.5K Base+shift allowances+gd benefits+bonuses!