Events Duty Manager: Lead Operations & Guest Experience

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a proactive Duty Manager to oversee daily operations, drive guest satisfaction, and ensure safety and service excellence.

You will lead front-of-house activities, coordinate staff and resources, and manage critical situations with calm, decisive actions. You will participate in briefings, performance checks, and continuous service improvements, including technology-enabled, paperless processes.

Qualifications

• Diploma / Degree in any discipline.
• Proven experience in successfully leading teams.
• Strong written and verbal communication skills.
• High level of fitness for extensive walking and climbing stairs during shifts.
• Resilient, proactive, and able to work independently with minimal supervision.
• Ability to prioritize and organize tasks in real-time.
• A collaborative team player with strong interpersonal skills.
• Experienced in effective resource planning and team deployment for success.
• Capacity to make quick, informed decisions while working under pressure.
• Comfortable with technology and paperless processes.
• Availability for midnight shifts, weekends, and public holidays.

Responsibilities

• Champion exceptional guest experiences by addressing and anticipating customers' needs.
• Maintain a strong Front-of-House presence, engaging with organizers and visitors to gather feedback.
• Lead all event-related operations to ensure seamless execution and safety compliance.
• Conduct comprehensive staff and supplier briefings, ensuring clear communication and staffing.
• Direct response during emergencies to ensure calm, coordinated actions.
• Perform regular quality inspections and initiate corrective actions.
• Maintain shift logs and incident reports for cross-department follow-up.
• Contribute to planning and process improvements to raise efficiency and service standards.

Skills

Leadership

Communication

Customer service

Decision making under pressure

Interpersonal skills

Team deployment

Resource planning

Independent work

Technology literacy

Education

Diploma / Degree in any discipline

Job description

PERSOL SINGAPORE PTE. LTD. is seeking a proactive Duty Manager to oversee daily operations, drive guest satisfaction, and ensure safety and service excellence.

You will lead front-of-house activities, coordinate staff and resources, and manage critical situations with calm, decisive actions. You will participate in briefings, performance checks, and continuous service improvements, including technology-enabled, paperless processes.