Events / Duty Manager (ID: 702383)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a proactive Duty Manager to oversee daily operations, drive guest satisfaction, and ensure safety and service excellence.

You will lead front-of-house activities, coordinate staff and resources, and manage critical situations with calm, decisive actions. You will participate in briefings, performance checks, and continuous service improvements, including technology-enabled, paperless processes.

Qualifications

• Diploma / Degree in any discipline.
• Proven experience in successfully leading teams.
• Strong written and verbal communication skills.
• High level of fitness for extensive walking and climbing stairs during shifts.
• Resilient, proactive, and able to work independently with minimal supervision.
• Ability to prioritize and organize tasks in real-time.
• A collaborative team player with strong interpersonal skills.
• Experienced in effective resource planning and team deployment for success.
• Capacity to make quick, informed decisions while working under pressure.
• Comfortable with technology and paperless processes.
• Availability for midnight shifts, weekends, and public holidays.

Responsibilities

• Champion exceptional guest experiences by addressing and anticipating customers' needs.
• Maintain a strong Front-of-House presence, engaging with organizers and visitors to gather feedback.
• Lead all event-related operations to ensure seamless execution and safety compliance.
• Conduct comprehensive staff and supplier briefings, ensuring clear communication and staffing.
• Direct response during emergencies to ensure calm, coordinated actions.
• Perform regular quality inspections and initiate corrective actions.
• Maintain shift logs and incident reports for cross-department follow-up.
• Contribute to planning and process improvements to raise efficiency and service standards.

Skills

Leadership

Communication

Customer service

Decision making under pressure

Interpersonal skills

Team deployment

Resource planning

Independent work

Technology literacy

Education

Diploma / Degree in any discipline

Job description

Brief Summary

Join our dynamic team as a Duty Manager, where you'll lead the way in delivering outstanding customer experiences while ensuring operational excellence. This role requires a proactive leader to oversee daily operations, foster guest satisfaction, and manage critical situations.

Responsibilities

• Champion exceptional guest experiences by proactively addressing and anticipating customers' needs.
• Maintain a strong presence at the Front-of-House, actively engaging with organizers and visitors to gather feedback and drive continuous service improvement.
• Lead all event-related operational activities to seamless execution while safeguarding service excellence and safety compliance.
• Conduct comprehensive briefings for staff and suppliers, ensuring clear communication and effective manpower deployment for each shift.
• Direct response efforts during emergencies, ensuring calm, coordinated, and decisive actions are taken.
• Perform regular quality inspections of facilities and services, initiating prompt corrective actions when necessary.
• Maintain detailed shift logs and incident reports for effective cross-departmental follow-up.
• Contribute to planning and process improvements to elevate overall efficiency and service standards.

Requirements

• Diploma / Degree in any discipline.
• Proven experience in successfully leading teams.
• Strong written and verbal communication skills.
• High level of fitness for extensive walking and climbing stairs during shifts.
• Resilient, proactive, and able to work independently with minimal supervision.
• Ability to prioritize and organize tasks in real-time.
• A collaborative team player with strong interpersonal skills.
• Experienced in effective resource planning and team deployment for success.
• Capacity to make quick, informed decisions while working under pressure.
• Comfortable with technology and paperless processes.
• Availability for midnight shifts, weekends, and public holidays.