Sharepoint Analyst

Ncs3; Singapore; On-site; SGD 67,000 - 134,000; Full time

Job summary

NCS Singapore is seeking a Software Engineer to provide Level 2/3 support for SharePoint environments, ensuring SLAs are met and incidents resolved. You will monitor performance, apply patches, and conduct root cause analysis.

The role requires strong troubleshooting skills and a collaborative mindset to deliver timely solutions. The ideal candidate has hands-on SharePoint experience, demonstrates initiative, and is comfortable handling change requests and PowerShell scripting as part of daily

Qualifications

• Experience with SharePoint environments
• Strong troubleshooting and analytical skills
• Excellent communication and teamwork
• Proactive and willingness to learn new skills

Responsibilities

• Provide Level 2/3 support for SharePoint environments and resolve incidents/service requests.
• Monitor system performance, security and patches.
• Ensure response time and defect turnaround meet KPI.
• Incident management: troubleshoot and rectify issues.
• Problem management: root cause analysis and proactive fixes.
• Service requests: perform SharePoint admin tasks and write PowerShell scripts.
• Change request assessment: gather requirements and estimate effort/timeline.
• Technical design, construction, testing, and deployment for changes.
• Escalate critical problems to Group Lead/PM.
• Standby duties or other urgent tasks as required.

Skills

SharePoint

Troubleshooting

Communication

Teamwork

Tools

PowerShell

Job description

The Software Engineer is responsible for:

• O&S support: to provide operation and support for application maintenance and ensure that SLAs (service level agreements) are met.
• Change Requests: to develop software based on requirements and ensure applications are working to specification, program codes have conformed to standards and are delivered with quality, meeting schedule and requirements.

What will you do:

• Provide Level 2/3 support for SharePoint environments, including troubleshooting and resolving incidents, service requests, and technical issues.
• Monitor system performance, security, and compliance, and implement necessary patches and updates.
• Ensure Response Time and Defect Turn-around Time meet contractual KPI
• Incident Management: Perform troubleshooting and rectification of issue reported
• Problem Management: Conduct root cause analysis & implement pro-active measures
• Service Request: Perform general SharePoint administrative tasks and writing Power Shell scripts as part of service request
• Change Request Assessment: Carry out requirements gathering and assessment on the effort and timeline require for the Change Request based on the requirement provided
• Change Request: Carry out technical design, technical construction, testing, implementation and deployment for the Change Request
• Escalate critical problems to the Group Lead / Project Manager
• Perform standby duties or other urgent duties if required

The ideal candidate should possess:

• Relevant prior experience, knowledge in Sharepoint
• Strong troubleshooting skills and analytical mind with problem-solving aptitude
• Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards
• Team player with strong communication and interpersonal skills
• Self-motivator with a positive attitude and with high energy
• Willingness to pick up new skills

We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.