Sharepoint Analyst

NCS Pte Ltd; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Descripción de la vacante

NCS Pte Ltd in Singapore is seeking a Software Engineer to provide Level 2/3 SharePoint support, handling incidents, service requests, and ensuring SLAs are met. The role emphasizes strong troubleshooting, analytical thinking, and proactive problem resolution within a collaborative team.

You will monitor system performance, apply patches, conduct root cause analysis, and participate in change assessments, design, testing, and deployment to deliver reliable SharePoint services.

Formación

• Experience with SharePoint environments
• Strong troubleshooting and analytical abilities
• Proactive with results-oriented approach
• Excellent communication and teamwork

Responsabilidades

• Provide Level 2/3 support for SharePoint, troubleshooting incidents and service requests.
• Monitor system performance, security, and compliance; apply patches.
• Ensure response time and defect turnaround meet KPIs.
• Incident and problem management: troubleshooting and root cause analysis.
• Handle service requests and perform SharePoint admin tasks; write PowerShell scripts.
• Carry out change request assessment, design, testing, and deployment.
• Escalate critical problems to Group Lead/Project Manager.

Conocimientos

SharePoint

Troubleshooting

Analytical thinking

Initiative

Communication skills

Team player

Herramientas

PowerShell

Descripción del empleo

Company Description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

The Software Engineer is responsible for:

1. O&S support: to provide operation and support for application maintenance and ensure that SLAs (service level agreements) are met.
2. Change Requests: to develop software based on requirements and ensure applications are working to specification, program codes have conformed to standards and are delivered with quality, meeting schedule and requirements.

What will you do:

• Provide Level 2/3 support for SharePoint environments, including troubleshooting and resolving incidents, service requests, and technical issues.
• Monitor system performance, security, and compliance, and implement necessary patches and updates.
• Ensure Response Time and Defect Turn-around Time meet contractual KPI
• Incident Management: Perform troubleshooting and rectification of issue reported
• Problem Management: Conduct root cause analysis & implement pro-active measures
• Service Request: Perform general SharePoint administrative tasks and writing Power Shell scripts as part of service request
• Change Request Assessment: Carry out requirements gathering and assessment on the effort and timeline require for the Change Request based on the requirement provided
• Change Request: Carry out technical design, technical construction, testing, implementation and deployment for the Change Request
• Escalate critical problems to the Group Lead / Project Manager
• Perform standby duties or other urgent duties if required

Qualifications

The ideal candidate should possess:

• Relevant prior experience, knowledge in Sharepoint
• Strong troubleshooting skills and analytical mind with problem-solving aptitude
• Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards
• Team player with strong communication and interpersonal skills
• Self-motivator with a positive attitude and with high energy
• Willingness to pick up new skills

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.