SharePoint Support Engineer (2nd/3rd Line)

NCS; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

NCS in Singapore is seeking a Software Engineer to join our SharePoint operations team. You will deliver Level 2/3 support, investigate incidents, and implement fixes to meet our SLA commitments.

Responsibilities include monitoring performance, applying patches, handling change requests, and performing proactive problem management. Strong collaboration and a proactive mindset are essential to thrive in a fast-paced AI services environment.

Qualifications

• Relevant prior experience, knowledge in SharePoint.
• Strong troubleshooting skills and analytical mind with problem-solving aptitude.
• Initiative and disposition with a strong commitment and orientation towards results and high-quality standards.
• Team player with strong communication and interpersonal skills.
• Self-motivator with a positive attitude and with high energy.
• Willingness to pick up new skills.

Responsibilities

• Provide Level 2/3 support for SharePoint environments, troubleshooting incidents and service requests.
• Monitor system performance, security, and compliance, and implement necessary patches and updates.
• Ensure Response Time and Defect Turn-around Time meet contractual KPI.
• Incident Management: Perform troubleshooting and rectification of issue reported.
• Problem Management: Conduct root cause analysis & implement pro-active measures.
• Service Request: Perform general SharePoint administrative tasks and writing Power Shell scripts as part of service request.
• Change Request Assessment: Carry out requirements gathering and assessment on the effort and timeline require for the Change Request based on the requirement provided.
• Change Request: Carry out technical design, technical construction, testing, implementation and deployment for the Change Request.
• Escalate critical problems to the Group Lead / Project Manager.
• Perform standby duties or other urgent duties if required.

Skills

SharePoint

Troubleshooting

Communication

Initiative

Self-motivation

Learning agility

Tools

PowerShell

Job description

NCS in Singapore is seeking a Software Engineer to join our SharePoint operations team. You will deliver Level 2/3 support, investigate incidents, and implement fixes to meet our SLA commitments.

Responsibilities include monitoring performance, applying patches, handling change requests, and performing proactive problem management. Strong collaboration and a proactive mindset are essential to thrive in a fast-paced AI services environment.