Senior ServiceNow Developer — Lead, Scalable ITSM/ITOM

DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD. is seeking a seasoned ServiceNow Developer to lead implementations and deliver scalable solutions. You will own technical deliverables, guide customer discussions, and ensure platform performance and security across ITSM, ITOM, and CMDB domains.

The role requires deep scripting skills (JavaScript, Glide), and hands-on work with Flow Designer, Integration Hub, and MID Server. Collaboration with PMs, Architects and PO is essential for successful delivery.

Qualifications

• 5+ years hands-on ServiceNow development.
• Exposure to enterprise-scale ServiceNow programs.
• Strong hands-on ITSM/ITOM/CMDB experience.
• Deep scripting knowledge: JavaScript, Glide APIs, server and client scripting.
• REST and SOAP integration experience.

Responsibilities

• Act as the overall technical owner for ServiceNow implementations and enhancements.
• Define technical and development guidelines.
• Review and approve technical scripts and configurations.
• Ensure platform performance, security, scalability, and upgrade readiness.
• Drive adherence to ServiceNow best practices and OOTB-first approach.
• Hands-on development across Business Rules, Script Includes, UI Policies, Client Scripts.
• Lead complex customizations while minimizing technical debt.
• Handle advanced troubleshooting, performance bottlenecks, and production issues.
• Support data loads, transformations, and data validation strategies.
• Lead customer technical discussions, design workshops, and solution walkthroughs.
• Translate business requirements into technical solutions and system designs.
• Provide clear technical guidance to customers and set realistic expectations.
• Act as escalation point for critical issues, hyper care, go-live support.
• Review code and enforce coding standards and quality gates.
• Guide team members on design decisions and problem solving.
• Collaborate with Project Managers, Architects, and Product Owners.
• Ensure timely delivery aligned with scope, quality, and performance.

Skills

ServiceNow development

JavaScript

ITSM

ITOM

CMDB

REST

SOAP

Glide APIs

Server-side scripting

Client scripting

Flow Designer

Integration Hub

MID Server

Education

ServiceNow CSA

ServiceNow CAD

IT Operations Management Certification

Tools

Flow Designer

Integration Hub

MID Server

Job description

DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD. is seeking a seasoned ServiceNow Developer to lead implementations and deliver scalable solutions. You will own technical deliverables, guide customer discussions, and ensure platform performance and security across ITSM, ITOM, and CMDB domains.

The role requires deep scripting skills (JavaScript, Glide), and hands-on work with Flow Designer, Integration Hub, and MID Server. Collaboration with PMs, Architects and PO is essential for successful delivery.