ServiceNow Solutions Architect — Lead End-to-End Implementations

DXC Technology; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

DXC Technology is seeking a Solution Architect to lead ServiceNow implementations for medium and large organizations. You will own end-to-end design, drive technical reviews, and collaborate with client teams across sales and delivery.

The role requires strong ServiceNow expertise (ITSM/ITOM/ITAM), CIS certification, and excellent English communication. Willingness to travel within ASEAN is expected, and Singapore citizenship is required.

Qualifications

• 5+ years’ experience in IT or Customer support organizations.
• 3 years’ experience as technical consultant or business analyst in ServiceNow delivery (ITSM/ITOM/ITAM).
• ServiceNow certifications with at least 1 CIS certification.
• Good understanding of SQL, XML, and web-based technologies.
• 1+ years’ experience aligning business processes to ITIL best practices.
• Fluency in English (must-have).
• Availability to travel within ASEAN.
• Must be Singapore Citizen.

Responsibilities

• Lead solution implementation projects.
• Own technical and business design of the end-to-end solution during implementation.
• Conduct design reviews and data quality assurance.
• Manage and communicate with external client teams during the sales process and post-sales delivers.
• Lead and participate in RFPs and provide technology solution content.
• Audit existing client’s implementation and recommend enhancement.

Skills

ServiceNow

SQL

XML

Web technologies

ITIL

English fluency

Education

ServiceNow CIS certification

Job description

DXC Technology is seeking a Solution Architect to lead ServiceNow implementations for medium and large organizations. You will own end-to-end design, drive technical reviews, and collaborate with client teams across sales and delivery.

The role requires strong ServiceNow expertise (ITSM/ITOM/ITAM), CIS certification, and excellent English communication. Willingness to travel within ASEAN is expected, and Singapore citizenship is required.