ServiceNow Developer

Cognizant Technology Solutions Corporation; Singapore; Sur place; SGD 90 000 - 150 000; Plein temps

Résumé du poste

Cognizant Technology Solutions Corporation is hiring ServiceNow Technical Consultants and Developers across all levels in Singapore. The role centers on designing, developing, and implementing ServiceNow solutions aligned to client requirements, with emphasis on ITSM, ITOM, CMDB, HRSD, CSM, FSM, and related module specialisms.

You will build features with Glide APIs, REST/SOAP integrations, and MID Server, while collaborating with BAs, architects, and clients.

Qualifications

• Hands-on ServiceNow experience matching level applied for
• Strong JavaScript skills across Business Rules, Script Includes, Client Scripts
• Experience with REST/SOAP APIs, JSON/XML, integrations
• Solid SDLC and Agile/Scrum understanding
• Able to translate requirements into platform solutions
• Excellent communication with technical and non-technical stakeholders
• Senior/Lead: ownership of architecture artefacts and client workshops

Responsabilités

• Design, develop, configure, and implement ServiceNow solutions per client requirements
• Build platform features using Business Rules, Script Includes, Client Scripts, Flow Designer, Glide APIs
• Design and implement REST/SOAP integrations using IntegrationHub and MID Server
• For ITOM: Discovery, CMDB, Service Mapping, Event Management
• Translate requirements into functional solutions with BAs, architects, clients
• Manage technical docs, integration design, effort estimation, and delivery
• Participate in Scrum ceremonies and maintain proactive client communication
• Senior/Lead: mentor juniors, conduct code reviews, lead client workshops, contribute to pre-sales

Connaissances

JavaScript

Agile/Scrum

Communication

Architecture ownership

Formation

Bachelor's degree in CS/IT/Engineering

ServiceNow certifications (CSA, CIS, CAD)

Outils

IntegrationHub

MID Server

Flow Designer

Glide APIs

Description du poste

We are hiring ServiceNow Technical Consultants and Developers across all experience levels — from Associates building their first implementations to Senior Technical Consultants leading complex enterprise projects. We align candidates to a primary module specialism based on their deepest hands-on expertise.

Role & Responsibilities

• Design, develop, configure, and implement ServiceNow solutions aligned to client requirements and platform best practices
• Build platform features using Business Rules, Script Includes, Client Scripts, Flow Designer, and Glide APIs
• Design and implement REST/SOAP integrations using IntegrationHub and MID Server
• For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation
• Translate requirements and user stories into fully functional solutions, working closely with BAs, architects, and clients
• Manage project processes: technical documentation, integration design, work-effort estimation, and development delivery
• Participate in Scrum ceremonies; provide timely updates to ensure proactive client communication
• At Senior/Lead level: mentor junior developers, conduct code reviews, lead client workshops, and contribute to pre-sales

Module Specialism

• ITSM — IT Service Management
• ITAM — IT Asset Management
• ITOM — IT Operations Management
• CMDB — Configuration Management
• HRSD — HR Service Delivery
• CSM — Customer Service Management
• FSM — Field Service Management
• SPM — Strategic Portfolio Management
• GRC / IRM — Governance, Risk & Compliance
• SecOps — Security Operations
• App Engine — Custom Development
• Now Assist / Agentic AI

Requirements

• Hands-on ServiceNow platform experience appropriate to the level you are applying for (see Level Guide above)
• Proficiency in JavaScript — Business Rules, Script Includes, Client Scripts, UI Actions, Glide APIs
• Experience with REST/SOAP APIs, JSON/XML, and integration patterns (IntegrationHub preferred from Consultant level)
• Solid understanding of the SDLC and Agile/Scrum delivery methodologies
• Strong analytical skills and ability to translate requirements into platform solutions
• Good communication skills — able to engage with technical teams and non-technical stakeholders
• At Senior/Lead level: experience owning architecture artefacts and leading client-facing workshops

Certifications

• ServiceNow CSA — Required
• ServiceNow CIS in primary module — Required
• ServiceNow CAD — Required from Senior TC level
• ITIL Foundation — Preferred at all levels
• Additional CIS certifications — Advantageous at Senior/Lead level

Education

Degree in Computer Science, IT, Engineering, or equivalent. Practical experience given equal consideration at all levels.