ServiceNow Developer

DEEEPLABS PTE. LTD.; Singapore; On-site; SGD 60,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Job summary

DEEEPLABS PTE. LTD. in Singapore seeks a skilled ServiceNow Developer to design, implement and optimize ITSM solutions across Incident, Problem, Change, Request and Knowledge modules.

You will build workflows, service portals, and integrations, while working closely with customers to translate requirements into reliable, scalable configurations and provide post go-live support in a fast-paced delivery environment.

Qualifications

• Hands-on ServiceNow development experience in production environments.
• Strong scripting in JavaScript and Glide API.
• Experience with Flow Designer and catalog development.
• Experience with REST/SOAP integrations and authentication.
• Knowledge of security: roles, groups, ACLs.

Responsibilities

• Participate in customer discovery sessions to gather requirements and success criteria.
• Design, configure, and develop ServiceNow ITSM modules and related capabilities.
• Build workflows using Flow Designer, Business Rules, and Script Includes.
• Develop Service Portal or Now Experience components for self-service.
• Implement integrations via REST/SOAP APIs and IntegrationHub.
• Support CMDB processes and data quality initiatives.
• Create reports and dashboards for operational visibility.
• Execute SDLC activities and deployments using update sets.
• Provide post go-live support and conduct root cause analysis.

Skills

ServiceNow development

JavaScript

Glide API

Flow Designer

REST/SOAP

Client Scripts

UI Policies

Security/ACLs

Education

ServiceNow CSA/CAD

Tools

IntegrationHub

MID Server

ATF

UI Builder

Job description

Key Responsibilities

• Participate in customer discovery sessions/workshops to understand requirements, current-state processes, and success criteria
• Design, configure, and develop ServiceNow solutions across ITSM modules (Incident, Problem, Change, Request, Knowledge) and related capabilities as required
• Build and maintain workflows using Flow Designer/Workflow, Business Rules, Client Scripts, UI Policies, Script Includes, and ACLs
• Develop Service Portal and/or Now Experience solutions (Service Portal widgets, UI Builder components) to deliver user-friendly self-service experiences
• Implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, and data loads; ensure secure and reliable data exchange
• Support CMDB processes (data model, CI classes, relationships, governance) and contribute to data quality initiatives
• Create reports and dashboards; support operational visibility and customer reporting needs
• Execute SDLC activities: technical design, development, unit testing, support SIT/UAT, and deployment using update sets/applications
• Provide post go-live support, troubleshoot defects, perform root cause analysis, and maintain implementation documentation/handovers

Requirements

• Hands‑on experience as a ServiceNow Developer delivering production implementations and enhancements
• Strong ServiceNow scripting skills: JavaScript, Glide API, Script Includes, Business Rules, Client Scripts, UI Policies
• Experience with Flow Designer/Workflow and catalog development (ServiceCatalog, Record Producers, approvals)
• Experience implementing integrations (REST/SOAP, IntegrationHub, MID Server) and handling authentication (e.g., OAuth)
• Knowledge of security and access controls: roles, groups, and ACL configuration
• Strong requirement-gathering and documentation skills (user stories, acceptance criteria, solution notes)
• Comfortable in a customer-facing delivery role; strong communication, stakeholder management, and ability to explain technical topics clearly

Preferred / Nice to Have

• ServiceNow certifications (e.g., CSA, CAD) and/or implementation track record on multiple customer projects
• Experience with Service Portal, UI Builder, and Now Experience Framework
• Exposure to additional modules such as ITOM (Discovery/Service Mapping), CSM, HRSD, SecOps, GRC/IRM, or SPM
• Experience with Automated Test Framework (ATF), performance tuning, and platform upgrade readiness
• Familiarity with ITIL concepts and working with customer delivery methods (e.g., Agile/Scrum, sprint-based implementations)