ServiceNow Developer - KT

DCI CONSULTANTS PRIVATE LIMITED; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

DCI CONSULTANTS PRIVATE LIMITED is seeking a highly skilled ServiceNow Specialist to oversee, design, and optimize our ServiceNow platform. You will be the go-to expert for our ServiceNow suite of products, aligning the platform's capabilities with our strategic business goals.

The ideal candidate has deep technical expertise across multiple ServiceNow modules, hands-on scripting in JavaScript, Glide API, HTML/CSS, and a proven track record of delivering scalable, enterprise‑level workflows.

Qualifications

• 3+ years of ServiceNow deployment and upgrade experience.
• Ability to design scalable enterprise workflows.
• Strong ITIL-aligned process understanding.

Responsibilities

• Design, oversee, and optimize ServiceNow platform architecture.
• Implement and customize ITSM, HRSD, CSM modules as required.
• Lead governance of upgrades, patches, and instance health.
• Collaborate with cross-functional teams to translate business needs into workflows.

Skills

ServiceNow expertise

JavaScript

Glide API

HTML/CSS

ServiceNow scripting

CMDB configuration

ITIL knowledge

Analytical skills

Business requirement translation

Tools

ServiceNow

Job description

Role Overview

We are seeking a highly skilled ServiceNow Specialist to oversee, design, and optimize our ServiceNow platform. In this role, you will be the go-to expert for our ServiceNow suite of products, responsible for aligning the platform's capabilities with our strategic business goals.

The ideal candidate possesses deep technical expertise across multiple ServiceNow modules and a proven track record of delivering scalable, enterprise-level workflows.

Key Responsibilities

• Platform Architecture & Design: Design the Org's Architecture and lead implementation, configuration, and customization of the ServiceNow suite of products ensuring alignment with industry best practices.
• Module Implementation: Deploy and optimize key ServiceNow workflows across various domains, including but not limited to:
  • App Engine Enterprise: Design and develop custom workflows, Flow Designers, Business Rules, Client Scripts, and UI Policies to streamline business processes.
  • IT Service Management (ITSM): Incident, Problem, Change, and Request Management.
  • HR Service Delivery (HRSD), Customer Service Management (CSM) & Now Assist.
• Platform Governance: Oversee platform upgrades, clone-backs, patch applications, and maintain instance health and performance metrics.
• Collaboration & Support: Work closely with cross-functional teams and stakeholders to gather requirements, translate them into technical specifications, and provide tier-3 platform support.

Required Qualifications & Skills

Technical Skills

• Deep, hands-on expertise across the ServiceNow product suite.
• Proficiency in JavaScript, Glide API, HTML/CSS, and ServiceNow scripting.
• Experience with ServiceNow database structures and CMDB configuration.

Core Competencies

• Strong understanding of ITIL frameworks and processes.
• Excellent analytical and problem-solving skills.
• Ability to translate complex business requirements into technical workflows.

Experience

• 3+ years of experience as a ServiceNow Developer, Administrator, or Consultant.
• Experience managing full-lifecycle ServiceNow deployments and upgrades.

Preferred Certifications

(Highly Desirable)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) in one or more tracks (e.g., ITSM, ITOM, HRSD)
• ITIL v4 Foundation Certification
• Working location: Central
• **We regret to inform that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**