ServiceNow Developer

ALPSOFT TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ALPSOFT TECHNOLOGIES PTE. LTD. is seeking a ServiceNow Developer/Administrator to design, build, and optimize ServiceNow solutions.

You will implement configurations, workflows, and integrations to meet business needs, while ensuring scalable, maintainable platforms. The role requires hands-on ServiceNow development experience, knowledge of ITSM/ITOM/CSM/HRSD modules, and familiarity with REST/SOAP integrations.

Qualifications

• 1–3 years of hands-on experience in ServiceNow development.
• Experience with ITSM, ITOM, CSM or HRSD modules is an advantage.
• Hands-on knowledge of JavaScript, Glide APIs, Business Rules, Client Scripts, UI Policies and Workflows/Flow Designer.
• Familiarity with REST/SOAP API integrations and web services.
• Understanding of ServiceNow development lifecycle, testing and deployment processes.
• ServiceNow CSA certification is preferred.

Responsibilities

• Develop, configure and maintain ServiceNow applications and modules based on business requirements.
• Perform ServiceNow configuration, customization and administration, including workflows, business rules, client scripts, UI policies and ACLs.
• Develop and maintain ServiceNow integrations with internal and external systems using REST/SOAP APIs.
• Work with stakeholders to understand requirements and translate them into technical solutions.
• Perform troubleshooting, debugging and resolution of ServiceNow issues and incidents.
• Support platform upgrades, testing, deployment and post-implementation activities.
• Develop and maintain technical documentation, configuration guides and knowledge articles.
• Follow ServiceNow development best practices and ensure solutions are scalable and maintainable.
• Provide ongoing support and enhancement for existing ServiceNow applications.

Skills

JavaScript

Glide APIs

Business Rules

Client Scripts

UI Policies

Workflows/Flow Designer

REST/SOAP integrations

Analytical thinking

Troubleshooting

Communication with stakeholders

Education

Diploma or Degree in Computer Science/IT

Tools

ServiceNow

ITSM

ITOM

CSM/HRSD modules

Job description

Responsibilities

• Develop, configure and maintain ServiceNow applications and modules based on business requirements.
• Perform ServiceNow configuration, customization and administration, including workflows, business rules, client scripts, UI policies and ACLs.
• Develop and maintain ServiceNow integrations with internal and external systems using REST/SOAP APIs.
• Work with stakeholders to understand requirements and translate them into technical solutions.
• Perform troubleshooting, debugging and resolution of ServiceNow issues and incidents.
• Support platform upgrades, testing, deployment and post-implementation activities.
• Develop and maintain technical documentation, configuration guides and knowledge articles.
• Follow ServiceNow development best practices and ensure solutions are scalable and maintainable.
• Provide ongoing support and enhancement for existing ServiceNow applications.

Requirements

• Diploma or Degree in Computer Science, Information Technology or a related discipline.
• 1–3 years of hands-on experience in ServiceNow development.
• Experience with ServiceNow modules such as ITSM, ITOM, CSM or HRSD will be an advantage.
• Hands-on knowledge of JavaScript, Glide APIs, Business Rules, Client Scripts, UI Policies and Workflows/Flow Designer.
• Familiarity with REST/SOAP API integrations and web services.
• Understanding of ServiceNow development lifecycle, testing and deployment processes.
• ServiceNow CSA certification is preferred.
• Strong analytical and troubleshooting skills.
• Good communication skills and ability to work with both technical and business stakeholders.