ServiceNow Solutions Architect & Technical Consultant

Cognizant; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Cognizant is hiring ServiceNow Technical Consultants and Developers across all experience levels. We align candidates to a primary module specialism based on their hands-on expertise, from Associates to Senior Technical Consultants.

Role involves designing, configuring, and implementing ServiceNow solutions, building features with Flow Designer and Glide APIs, integrating REST/SOAP, and guiding clients through agile delivery. Senior/Lead level includes mentoring and pre-sales contributions.

Qualifications

• Hands-on ServiceNow platform experience appropriate to the level applied for.
• Proficiency in JavaScript — Business Rules, Script Includes, Client Scripts, UI Actions, Glide APIs
• Experience with REST/SOAP APIs, JSON/XML, and integration patterns (Integration Hub preferred from Consultant level)
• Solid understanding of the SDLC and Agile/Scrum delivery methodologies
• Strong analytical skills and ability to translate requirements into platform solutions
• Good communication skills — able to engage with technical teams and non-technical stakeholders
• At Senior/Lead level: experience owning architecture artefacts and leading client-facing workshops

Responsibilities

• Design, develop, configure, and implement ServiceNow solutions aligned to client requirements and platform best practices
• Build platform features using Business Rules, Script Includes, Client Scripts, Flow Designer, and Glide APIs
• Design and implement REST/SOAP integrations using IntegrationHub and MID Server
• For ITOM specialisms: Discovery, CMDB design, Service Mapping, and Event Management alert correlation
• Translate requirements and user stories into fully functional solutions with BAs, architects, and clients
• Manage project processes: technical documentation, integration design, work-effort estimation, and development delivery
• Participate in Scrum ceremonies; provide timely updates for proactive client communication
• At Senior/Lead: mentor junior developers, conduct code reviews, lead client workshops, and contribute to pre-sales

Skills

JavaScript

SDLC & Agile

Analytical skills

Communication

Education

Degree in Computer Science/IT/Engineering

ServiceNow CSA

ServiceNow CIS

ServiceNow CAD

ITIL Foundation

Additional CIS certifications

Tools

Flow Designer

Glide APIs

IntegrationHub

MID Server

REST

SOAP

Job description

Cognizant is hiring ServiceNow Technical Consultants and Developers across all experience levels. We align candidates to a primary module specialism based on their hands-on expertise, from Associates to Senior Technical Consultants.

Role involves designing, configuring, and implementing ServiceNow solutions, building features with Flow Designer and Glide APIs, integrating REST/SOAP, and guiding clients through agile delivery. Senior/Lead level includes mentoring and pre-sales contributions.