ServiceNow Delivery Engineer Enterprise Service Management - (NPW)

Milestone Technologies, Inc.; Singapore; On-site; SGD 110,000 - 140,000; Full time

Job summary

Taleo is seeking an experienced network engineer to deliver the network component of the ESM onboarding onto ServiceNow. You will drive network discovery, CMDB validation and onboarding of the 450+ device estate, ensuring accurate configuration data underpins service management and operations.

The role is delivery-focused and collaborates with the permanent Network Operations team and the ESM program to achieve data quality and repeatable onboarding as core outcomes.

Qualifications

• 5+ years in network engineering / operations with CMDB/ITSM exposure.
• Hands-on ServiceNow Discovery and Service Mapping experience.
• Strong understanding of CMDB data models, CI relationships and data quality practices.
• Solid networking fundamentals (routing, switching, firewalls).
• Scripting/automation in Python or PowerShell is an advantage.
• Detail-oriented with strong data-validation discipline.

Responsibilities

• Execute network discovery across 450+ device estate using ServiceNow Discovery and Service Mapping.
• Validate, reconcile and remediate CMDB CI data for network assets and relationships.
• Onboard network devices and dependencies into the ESM/ServiceNow platform with accurate attributes.
• Define and refine discovery patterns, probes and credentials for repeatable discovery.
• Troubleshoot discovery gaps and data-quality issues to resolution.
• Document onboarding procedures, discovery configuration and CMDB data standards.

Skills

Network engineering

CMDB & ITSM

ServiceNow Discovery

Service Mapping

CI relationships

Automation scripting

Tools

ServiceNow

Python/PowerShell

Job description

Job Summary

This augmented engineering role delivers the network component of the Enterprise Service Management (ESM) onboarding onto ServiceNow. The engineers will drive network discovery, CMDB validation and onboarding of the 450+ device estate, ensuring accurate, trustworthy configuration data underpins service management and operational processes.

The role is delivery-focused and works alongside the permanent Network Operations team and the ESM program, with data quality and repeatable onboarding as core outcomes.

Key Responsibilities

Delivery & Engineering

• Execute network discovery across the 450+ device estate using ServiceNow Discovery and Service Mapping.
• Validate, reconcile and remediate CMDB configuration item (CI) data for network assets and relationships.
• Onboard network devices and dependencies into the ESM/ServiceNow platform with accurate attributes and mappings.
• Define and refine discovery patterns, probes and credentials for reliable, repeatable network discovery.
• Troubleshoot discovery gaps and data-quality issues, driving them to resolution.

Documentation & Handover

• Document onboarding procedures, discovery configuration and CMDB data standards for network assets.
• Support ongoing data-quality governance and hand over repeatable processes to the permanent team.

Qualifications & Skills

• 5+ years in network engineering / operations with exposure to CMDB and IT service management.
• Hands-on ServiceNow Discovery and Service Mapping experience.
• Strong understanding of CMDB data models, CI relationships and data-quality practices.
• Solid network fundamentals (routing, switching, firewalls) to interpret discovered topology.
• Scripting / automation (Python, PowerShell) for data reconciliation is an advantage.
• Detail-oriented with strong data-validation discipline.