Servicenow Developer

Ariston Services Group; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Ariston Services Group in Singapore seeks an Enterprise Service Management (ServiceNow) Delivery Engineer to lead the network component onboarding onto ServiceNow. You will drive network discovery and CMDB validation for 450+ devices, ensuring accurate configuration data underpins service management and operations.

The role is delivery-focused, collaborating with the client’s Network Operations and the ESM programme, with a strong emphasis on data quality and repeatable onboarding processes.

Qualifications

• Hands-on ServiceNow Discovery and Service Mapping experience.
• Strong CMDB data models and CI relationships knowledge.
• Solid network fundamentals to interpret topology.
• Scripting/automation experience in Python or PowerShell is a plus.
• Detail-oriented with data-validation discipline.

Responsibilities

• Lead onboarding of the network component onto the Enterprise Service Management (ESM) via ServiceNow.
• Drive network discovery for 450+ device estate and validate CMDB data.
• Collaborate with client Network Operations and ESM programme to ensure data quality.
• Define and refine discovery patterns, probes and credentials for reliable onboarding.
• Troubleshoot discovery gaps and data-quality issues and drive resolutions.
• Document onboarding procedures, discovery configuration and CMDB data standards for network assets.

Skills

ServiceNow Discovery

Service Mapping

CMDB data models

Network fundamentals

Python scripting

Tools

ServiceNow

PowerShell

Python

Job description

• Role: Enterprise Service Management (ServiceNow) Delivery Engineer
• Domain: Financial Services
• Area of Focus: Data Centre & Network Operations
• Experience: 5+ years in network engineering / operations with exposure to CMDB and IT service management
• Reports to: SVP, Data Centre & Network Operations

Detailed JD *(Roles and Responsibilities)

• This augmented engineering role delivers the network component of clients Enterprise Service Management (ESM) onboarding onto ServiceNow.
• The engineers will drive network discovery, CMDB validation and onboarding of the 450+ device estate, ensuring accurate, trustworthy configuration data underpins service management and operational processes.
• The role is delivery-focused and works alongside clients permanent Network Operations team and the ESM programme, with data quality and repeatable onboarding as core outcomes
• Execute network discovery across the 450+ device estate using ServiceNow Discovery and Service Mapping.
• Validate, reconcile and remediate CMDB configuration item (CI) data for network assets and relationships.
• Onboard network devices and dependencies into the ESM/ServiceNow platform with accurate attributes and mappings.
• Define and refine discovery patterns, probes and credentials for reliable, repeatable network discovery.
• Troubleshoot discovery gaps and data-quality issues, driving them to resolution
• Document onboarding procedures, discovery configuration and CMDB data standards for network assets.
• Support ongoing data-quality governance and hand over repeatable processes to the permanent team

Desired Skills

• Hands-on ServiceNow Discovery and Service Mapping experience.
• Strong understanding of CMDB data models, CI relationships and data-quality practices.
• Solid network fundamentals (routing, switching, firewalls) to interpret discovered topology.
• Scripting / automation (Python, PowerShell) for data reconciliation is an advantage.
• Detail-oriented with strong data-validation discipline