Enterprise Service Management (ServiceNow) Delivery Engineer

1-FINITY CONSULTING PTE. LTD.; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

1-FINITY CONSULTING PTE. LTD. is seeking an Enterprise Service Management (ServiceNow) Delivery Engineer to drive the network component of ESM onboarding.

You will lead discovery, CMDB validation, and onboarding for a 450+ device estate, ensuring accurate configuration data supports service management and operations. Responsibilities include configuring discovery, refining CMDB data, and collaborating with client network operations teams to deliver repeatable onboarding and governance.

Qualifications

• HANDS-ON ServiceNow Discovery and Service Mapping experience.
• Strong CMDB data models, CI relationships, and data-quality practices.
• Solid network fundamentals (routing, switching, firewalls) to interpret discovered topology.
• Scripting/automation (Python, PowerShell) is an advantage.
• Detail-oriented with strong data-validation discipline.

Responsibilities

• Deliver network component of ESM onboarding on ServiceNow.
• Drive network discovery across 450+ device estate using ServiceNow tools.
• Validate, reconcile and remediate CMDB CI data for network assets.
• Onboard devices and dependencies into ESM/ServiceNow with accurate mappings.
• Define discovery patterns, probes and credentials for reliable onboarding.
• Troubleshoot discovery gaps and data-quality issues to resolution.
• Document onboarding procedures and CMDB data standards for networks.
• Support data-quality governance and handover to permanent team.

Skills

ServiceNow Discovery

Service Mapping

CMDB data models

CI relationships

Data quality practices

Network fundamentals

Python

PowerShell

Data validation

Tools

ServiceNow Discovery

Service Mapping

Job description

Enterprise Service Management (ServiceNow) Delivery Engineer

Total Yrs. of Experience* 5+ years in network engineering / operations with exposure to CMDB and IT service management

Detailed JD *(Roles and Responsibilities) Mandatory skills*

This augmented engineering role delivers the network component of clients Enterprise Service Management (ESM) onboarding onto ServiceNow. The engineers will drive network discovery, CMDB validation and onboarding of the 450+ device estate, ensuring accurate, trustworthy configuration data underpins service management and operational processes. The role is delivery-focused and works alongside clients permanent Network Operations team and the ESM programme, with data quality and repeatable onboarding as core outcomes

• Execute network discovery across the 450+ device estate using ServiceNow Discovery and Service Mapping.
• Validate, reconcile and remediate CMDB configuration item (CI) data for network assets and relationships.
• Onboard network devices and dependencies into the ESM/ServiceNow platform with accurate attributes and mappings.
• Define and refine discovery patterns, probes and credentials for reliable, repeatable network discovery.
• Troubleshoot discovery gaps and data-quality issues, driving them to resolution
• Document onboarding procedures, discovery configuration and CMDB data standards for network assets.
• Support ongoing data-quality governance and hand over repeatable processes to the permanent team

Desired Skills*

• Hands-on ServiceNow Discovery and Service Mapping experience.
• Strong understanding of CMDB data models, CI relationships and data-quality practices.
• Solid network fundamentals (routing, switching, firewalls) to interpret discovered topology.
• Scripting / automation (Python, PowerShell) for data reconciliation is an advantage.
• Detail-oriented with strong data-validation discipline