Enterprise Service Management (ServiceNow) Delivery Engineer

LION & ELEPHANTS CONSULTANCY PTE. LTD.; Singapore; In loco; SGD 110.000 - 170.000; Tempo pieno

Descrizione del lavoro

LION & ELEPHANTS CONSULTANCY PTE. LTD. seeks an experienced Enterprise Service Management (ServiceNow) Delivery Engineer in Singapore to onboard a 450+ network device estate into ServiceNow and ensure accurate CMDB data, topology mapping, and repeatable onboarding processes.

The role focuses on discovery, CMDB governance, and ongoing data-quality improvements within a ServiceNow environment, reporting to the Data Centre & Network Operations leadership. 5+ years in network operations is required.

Competenze

• 5+ years of experience in network engineering/network operations.
• Hands-on with ServiceNow Discovery and Service Mapping.
• Strong CMDB understanding, CI relationships and data quality.
• Knowledge of routing, switching, firewalls, and network topology.
• Experience in enterprise ITSM/ServiceNow environments.
• Strong troubleshooting and data-validation skills.

Mansioni

• Execute network discovery using ServiceNow Discovery and Service Mapping.
• Validate, reconcile, and remediate CMDB CIs and relationships.
• Onboard network devices, dependencies, attributes, and mappings into ServiceNow.
• Configure and refine discovery patterns, probes, and credentials.
• Troubleshoot discovery gaps and CMDB/data-quality issues.
• Document discovery configurations, onboarding procedures, and CMDB standards.
• Support CMDB data-quality governance and knowledge transfer to the permanent Network Operations team.

Conoscenze

Network engineering

ServiceNow Discovery

Service Mapping

CMDB data quality

Data reconciliation

Troubleshooting

Descrizione del lavoro

Hiring | Enterprise Service Management (ServiceNow) Delivery Engineer

Location: Singapore / 1 year Contract

Experience: 5+ Years

Domain: Financial Services - Data Centre & Network Operations

Role Overview

We are looking for an experienced Enterprise Service Management (ServiceNow) Delivery Engineer with a strong background in network engineering/operations, ServiceNow Discovery, Service Mapping, and CMDB . The role will focus on onboarding a 450+ network device estate into ServiceNow, ensuring accurate CMDB data, network discovery, topology mapping, and repeatable ESM onboarding processes.

Key Responsibilities

• Execute network discovery using ServiceNow Discovery and Service Mapping .
• Validate, reconcile, and remediate CMDB configuration items (CIs) and relationships.
• Onboard network devices, dependencies, attributes, and mappings into ServiceNow.
• Configure and refine discovery patterns, probes, and credentials .
• Troubleshoot discovery gaps and CMDB/data-quality issues.
• Document discovery configurations, onboarding procedures, and CMDB standards.
• Support ongoing CMDB data-quality governance and knowledge transfer to the permanent Network Operations team.

Mandatory Skills

• 5+ years of experience in network engineering / network operations .
• Hands-on experience with ServiceNow Discovery and Service Mapping .
• Strong understanding of CMDB, CI relationships, and data quality .
• Good knowledge of routing, switching, firewalls, and network topology .
• Experience with enterprise IT Service Management / ServiceNow environments.
• Strong troubleshooting and data-validation skills.

Good to Have

• Python / PowerShell scripting for automation and data reconciliation.
• Experience with large-scale network discovery and CMDB onboarding.
• Financial services / banking environment experience.
• Strong documentation and stakeholder communication skills.

Reporting to: SVP - Data Centre & Network Operations