ServiceNow ESM Delivery Engineer - Network Discovery

1-FINITY CONSULTING PTE. LTD.; Singapore; Presencial; SGD 120 000 - 170 000; Tempo integral

Resumo da oferta

1-FINITY CONSULTING PTE. LTD. is seeking an Enterprise Service Management (ServiceNow) Delivery Engineer to drive the network component of ESM onboarding.

You will lead discovery, CMDB validation, and onboarding for a 450+ device estate, ensuring accurate configuration data supports service management and operations. Responsibilities include configuring discovery, refining CMDB data, and collaborating with client network operations teams to deliver repeatable onboarding and governance.

Qualificações

• HANDS-ON ServiceNow Discovery and Service Mapping experience.
• Strong CMDB data models, CI relationships, and data-quality practices.
• Solid network fundamentals (routing, switching, firewalls) to interpret discovered topology.
• Scripting/automation (Python, PowerShell) is an advantage.
• Detail-oriented with strong data-validation discipline.

Responsabilidades

• Deliver network component of ESM onboarding on ServiceNow.
• Drive network discovery across 450+ device estate using ServiceNow tools.
• Validate, reconcile and remediate CMDB CI data for network assets.
• Onboard devices and dependencies into ESM/ServiceNow with accurate mappings.
• Define discovery patterns, probes and credentials for reliable onboarding.
• Troubleshoot discovery gaps and data-quality issues to resolution.
• Document onboarding procedures and CMDB data standards for networks.
• Support data-quality governance and handover to permanent team.

Conhecimentos

ServiceNow Discovery

Service Mapping

CMDB data models

CI relationships

Data quality practices

Network fundamentals

Python

PowerShell

Data validation

Ferramentas

ServiceNow Discovery

Service Mapping

Descrição da oferta de emprego

1-FINITY CONSULTING PTE. LTD. is seeking an Enterprise Service Management (ServiceNow) Delivery Engineer to drive the network component of ESM onboarding.

You will lead discovery, CMDB validation, and onboarding for a 450+ device estate, ensuring accurate configuration data supports service management and operations. Responsibilities include configuring discovery, refining CMDB data, and collaborating with client network operations teams to deliver repeatable onboarding and governance.