Service Support Engineer

Miltenyi Biotec; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Miltenyi Biotec is seeking a Field Service Engineer to act as the interface between Field Service and R&D Engineering. You will support device development, improve serviceability, and deliver worldwide training and troubleshooting support for complex biomedical equipment.

The role involves creating and maintaining service documentation, performing on-site installations and upgrades, and developing holistic service concepts. Expect travel around 20% and collaboration with global teams.

Qualifications

• State-certified medical technician or mechatronics technician, or similar.
• Several years as (service) technician, service support engineer.

Responsibilities

• Interface between Field Service and R&D Engineering.
• Supporting device development processes and product improvements for serviceability.
• Providing service training and worldwide support for troubleshooting in the field.
• Creation and maintenance of training and service documentation (SOPs, troubleshooting guides, protocols, service bulletins, FCAs, TECiPedia, etc.).
• On-site service assignments as part of training and escalation processes.
• Development of holistic technical service concepts (maintenance scope, repair strategy, spare parts portfolio, tools & measuring equipment).
• Evaluation and analysis of KPIs.
• Maintenance of pre-series devices as part of early access programs.
• Average willingness to travel approx. 20%.

Skills

Field service

Electrical engineering

Mechatronics

Troubleshooting

Education

State-certified medical technician or mechatronics technician

Training, degree in medical/electrical engineering or similar

Job description

• Functional Area: Engineering

Company Description

Miltenyi Biotec B.V. & Co. KG (Miltenyi Biotec) is a distinguished global biotechnology company originated in year 1989 based on the invention of MACS® Technology under Mr. Stefan Miltenyi. With its headquarters located near Cologne in in Bergisch Gladbach, Germany, Miltenyi Biotec has established itself as a leader in the field of biomedical research and advanced cell and gene therapy. For more than 30 years, Miltenyi Biotec has played an important role in the design, development, manufacture, and integration of products that empower the advancement of biomedical research and enable cell and gene therapy. Miltenyi Biotec is having locations worldwide through its subsidiaries, affiliates (Miltenyi Biotec Group).

Job Description

Interface between Field Service and R&D Engineering. Supporting device development processes and product improvements to ensure serviceability. Providing service training and worldwide support for troubleshooting technical problems in the field.

• Preparation and implementation of technical service training for service engineers (basic and update training), both nationally and internationally;
• Close cooperation with R&D Engineering to continuously improve functionality, quality and serviceability (new developments and existing devices);
• Worldwide support for troubleshooting problems in the field (service technicians, MB employees, distributors);
• Creation and maintenance of training and service documentation (SOPs, troubleshooting guides, protocols, service bulletins, FCAs, TECiPedia, etc.);
• Creation and maintenance of device-specific fault trees;
• Carrying out special repairs, device installations, updates and upgrades;
• On-site service assignments as part of training and escalation processes;
• Development of holistic technical service concepts (definition of maintenance scope, repair strategy in the event of a fault, spare parts portfolio, required tools & measuring equipment, etc.);
• Evaluation and analysis of KPIs;
• Maintenance of pre-series devices as part of early access programs;
• On-site support and training assignments;
• Average willingness to travel approx. 20%.

Qualifications

• State-certified medical technician or mechatronics technician, or similar. Training, degree in medical/electrical engineering or similar;
• Several years as (service) technician, service support engineer.