Service Engineer

SciMed Asia; Singapore; On-site; SGD 39,000 - 67,000; Full time

Job summary

SciMed Asia is seeking a Service Engineer to perform daily service, calibration, maintenance and repair of customer equipment. You will build strong relationships with customers and peers while handling required administrative duties.

The role involves outdoor servicing in laboratories, schools and hospitals, with a focus on timely issue resolution and proactive communication to ensure satisfaction.

Qualifications

• Electrical/Electronic/Mechanical training from polytechnics or relevant institutions.
• Basic IT related experience.
• 2 years of relevant working experience (or less may be considered).
• Experience in troubleshooting and responding to customer concerns.
• Valid driver’s license (2/3).
• Basic computer skills: MS Word, PowerPoint, Excel, Outlook.
• Outdoor servicing of equipment in warm/humid environments.

Responsibilities

• Basic troubleshooting, installation, calibration, maintenance and repair on designated equipment.
• Completing Preventative Maintenance/calibration.
• Maintaining customer service logs and internal service records.
• Maintaining daily communications with customers for resolution and follow-up.
• Utilising escalation process to resolve service delivery issues.
• Identifying and participating in sales opportunities such as new contracts or renewals.
• Working as a member of the local team to deliver efficient service across accounts in the area.

Skills

Troubleshooting

Installation

Calibration

Maintenance

Repair

Customer communication

IT basics

Education

Electrical / Electronic / Mechanical training

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

The Service Engineer will be responsible for meeting the daily service, calibration, maintenance and repair needs of the customer’s equipment. The individual will establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.

Job Responsibilities

• Basic troubleshooting, installation, calibration, maintenance and repair on designated equipment.
• Completing Preventative Maintenance/calibration
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Utilising the escalation process to resolve customer service delivery issues.
• Identifying and participating in sales opportunities such as new contracts or contract renewals
• Working as a member of the local team to provide efficient service delivery to all accounts within the assigned area.

Qualifications & Requirements

• Candidate should be Electrical /Electronic/ Mechanical trained with qualifications from polytechnics or relevant institutions.
• Possess some basic IT related experience.
• Possess minimum 2 years of relevant working experience/ Candidates with limited working experience will also be considered.
• Experience in troubleshooting and responding to customer concerns.
• Possess a valid driver’s license 2/3
• Should have basic level of computer skills including MS Word, PowerPoint, Excel and Outlook
• Candidates are required to perform outdoor servicing of equipment and work in warm/humid environment.

Working Conditions

• Working in the area of laboratories, schools, and hospitals.