Global Service & Training Engineer

Miltenyi Biotec

Singapore

On-site

SGD 60,000 - 90,000

Full time

38 hours ago

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Job summary

Miltenyi Biotec is seeking a Field Service Engineer to act as the interface between Field Service and R&D Engineering. You will support device development, improve serviceability, and deliver worldwide training and troubleshooting support for complex biomedical equipment.

The role involves creating and maintaining service documentation, performing on-site installations and upgrades, and developing holistic service concepts. Expect travel around 20% and collaboration with global teams.

Qualifications

State-certified medical technician or mechatronics technician, or similar.
Several years as (service) technician, service support engineer.

Responsibilities

Interface between Field Service and R&D Engineering.
Supporting device development processes and product improvements for serviceability.
Providing service training and worldwide support for troubleshooting in the field.
Creation and maintenance of training and service documentation (SOPs, troubleshooting guides, protocols, service bulletins, FCAs, TECiPedia, etc.).
On-site service assignments as part of training and escalation processes.
Development of holistic technical service concepts (maintenance scope, repair strategy, spare parts portfolio, tools & measuring equipment).
Evaluation and analysis of KPIs.
Maintenance of pre-series devices as part of early access programs.
Average willingness to travel approx. 20%.