Service Engineer

MedSci Research & Supply Pte Ltd; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

MedSci Research & Supply Pte Ltd is seeking a Service Engineer to join our team after completing training and competency assessment. You will handle installation, configuration, and commissioning of medical equipment at hospitals and clinics, ensuring adherence to manufacturer specs and company procedures.

The role covers preventive maintenance, servicing, calibration, and dependable on-site and remote support as needed, with documentation and sign-off on all activities.

Qualifications

• Must complete training and pass technical competency assessment.
• Strong customer-facing and technical troubleshooting skills.

Responsibilities

• Install, configure and commission medical equipment at hospitals, research institutions, clinics, labs and other customer sites in line with manufacturer specs and company procedures.
• Perform preventive maintenance, inspections, calibration checks, and servicing per manufacturer recommendations and company procedures.
• Respond to equipment breakdowns and provide first-line support; diagnose faults, perform repairs, and escalate complex issues as needed.

Job description

Upon successful completion of the required training and satisfactory assessment of technical competency, the employee will be offered a full-time position as a Service Engineer. The Service Engineer will be responsible for providing technical, installation, maintenance, troubleshooting, and customer support services for the company’s medical equipment and related products.

1. Equipment Installation and Site Setup

• Manage and perform the installation, setup, configuration, and commissioning of medical equipment at major hospitals, research institutions, clinics, laboratories, and other customer sites.
• Ensure equipment is installed according to the manufacturer’s specifications, company procedures, and customer requirements.
• Conduct functional checks and testing following installation.
• Provide customers with the necessary technical instructions and basic operational guidance following installation.
• Ensure all installation and commissioning activities are properly documented and obtain the required customer sign-off upon completion.

2. Preventive Maintenance and Servicing

• Schedule and perform preventive maintenance, routine servicing, inspections, calibration checks, and other required maintenance activities.
• Ensure servicing is carried out in accordance with manufacturer recommendations, company procedures, and applicable customer requirements.
• Identify potential equipment issues during preventive maintenance and recommend appropriate corrective actions.
• Maintain accurate service records and ensure all completed service activities are properly documented.

3. Breakdown and Technical Support

• Respond promptly to customer requests relating to equipment breakdowns, technical problems, and application-related issues.
• Provide first-line technical support through telephone, email, remote assistance, or onsite visits where required.
• Diagnose equipment faults systematically and carry out appropriate troubleshooting and repairs within the scope of training and authorization.
• Escalate complex or unresolved technical issues to the relevant manufacturer or senior technical personnel when necessary.
• Follow up on outstanding service cases until satisfactory resolution and customer acceptance.