Service Engineer

Sartorius; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Sartorius is seeking a Field Service Engineer to deliver on-site and remote technical service for Sartorius equipment, ensuring reliable system operation, customer satisfaction and compliance with defined service standards.

You will perform installations, calibrations and preventive maintenance at customer sites, provide on-site and remote technical support, document activities and follow safety, quality and escalation procedures; a driver’s license and willingness to travel are required.

Qualifications

• 2+ years in field service, maintenance or technical support roles involving electronic, mechanical, or hydraulic systems.
• Troubleshoot mechanical and electrical systems in a customer-facing environment.
• Basic understanding of automation and robotics systems.
• Strong communication skills and a customer-oriented mindset.

Responsibilities

• Perform installations, calibrations and preventive maintenance activities on Sartorius equipment at customer sites by applying approved service procedures and adhering to internal and customer guidelines.
• Provide on-site and remote technical support to customers by analyzing reported issues and applying corrective actions to ensure uninterrupted operations.
• Escalate complex technical issues to higher support levels by documenting findings and following defined escalation processes.
• Maintain accurate and complete service documentation using approved service and reporting systems for transparency and compliance.
• Ensure adherence to customer-specific and internal health and safety requirements during all service activities by following safety instructions and site regulations.
• Apply standard service procedures and guidelines consistently by following defined processes and quality standards.

Skills

Tech certification

Field service

Troubleshooting

Automation basics

Customer focus

Documentation

Travel readiness

Driver's license

Job description

Field Service Engineer delivers on‑site and remote technical service for Sartorius equipment to ensure reliable system operation, customer satisfaction and compliance with defined service standards.

Main Responsibilities & Tasks

• Perform installations, calibrations and preventive maintenance activities on Sartorius equipment at customer sites by applying approved service procedures and adhering to internal and customer guidelines to ensure proper system functionality and long‑term operational reliability
• Provide on‑site and remote technical support to customers by analyzing reported issues, identifying causes of failures and applying corrective actions to ensure uninterrupted customer operations
• Escalate complex technical issues to higher support levels by documenting findings and following defined escalation processes to ensure timely and effective resolution
• Maintain accurate and complete service documentation, including time reporting, expenses and work performed by using approved service and reporting systems to ensure transparency, traceability and compliance
• Ensure adherence to customer‑specific and internal health and safety requirements during all service activities by following safety instructions and site regulations to protect people, equipment and facilities
• Apply standard service procedures and guidelines consistently by following defined processes and quality standards to ensure service quality and process compliance

Qualification & Skills

• Technical certification in Electronics, Mechanical Engineering, or a related technical field
• 2+ years of experience in field service, maintenance or technical support roles involving electronic, mechanical, or hydraulic systems
• Demonstrated ability to troubleshoot mechanical and electrical systems in a customer-facing environment
• Basic understanding of automation and robotics systems
• Strong communication skills and a customer-oriented mindset to explain technical topics clearly and professionally
• Ability to follow structured service processes and documentation standards
• Valid driver’s license and willingness to travel

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution.