Service Support Assistant

Avnet; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Avnet in Singapore is seeking a customer support specialist to respond to inquiries, expedite critical orders, communicate dispositions, research and resolve issues, and process orders. You will support sales with quotes, tracking, invoicing and returns, maintain records, and help improve processes while ensuring strong customer relations and timely problem resolution in a fast-paced environment.

The role may involve basic record-keeping and coordinating with internal teams; a high school

Qualifications

• Basic computer, email, phone and communication skills.
• Ability to multi-task in a fast-paced environment.
• Fluency in more than one language may be required.

Responsibilities

• Support sales with quotes, order tracking, backlog processing, invoicing, returns and discrepancy resolution.
• Identify opportunities to improve processes and KPIs.
• Ensure good customer relations and resolve claims fairly and promptly.
• Maintain and update electronic and/or hard copy records.
• Other duties as assigned.

Skills

Computer skills

Email skills

Phone skills

Communication skills

Education

High school diploma

Job description

Job Summary

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).


• May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.


• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.


• Maintains and updates electronic and/or hard copy records as required.


• Other duties as assigned.

Job Level Specifications

Acquires basic skills through work experience or formal training to perform routine tasks.

Tasks are routine, repetitive and manual in nature with minimal complexity or variation and specific to the job.

Work is performed under supervision with detailed instructions. Priorities are provided for performing work.

Interacts mostly with immediate peers within assigned team. Based on nature of the role, may respond to requests from others in the organization.

Impact of decisions is primarily contained to the work of the job.

Work Experience

Typically requires less than one year of related experience.

Education and Certification(s)

High School Diploma or equivalent

Distinguishing Characteristics

• Basic computer, email, phone and communication skills.


• Must be able to multi-task and work in a fast paced environment.


• May require fluency in more than one language.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.